Documo is on a mission to digitize document workflow. We’re a fast-growing B2B SaaS company that places a high value on culture and delighting our customers. We build document software solutions that help businesses streamline document processes, which makes working with documents easy, more secure, and friendly to our planet. We believe the way to do this is to build amazing products, coupled with our passion for customer success, and our meticulous attention to design and user experience. In order to do those things, we must add and invest in amazing talent!
Overview
Documo is looking for a Customer Success Specialist to join our Success team. This person will help our team create delightful customer experiences across multiple channels. Our mission is to build products people love and back them up with world-class support. In short, we love our customers and we need people that take pride in representing our company and products.
Responsibilities
As a key liaison for our customers, you’ll proactively manage client relationships, and guide them through their journey by addressing concerns, ensuring high satisfaction, and collaborating with internal teams to guarantee a seamless client experience.
Requirements
Why Documo?
At Documo, we value our differences, and we encourage all—especially those whose identities are traditionally underrepresented in tech organizations—to apply. We do not discriminate on the basis of ancestry, race, place of origin, political belief, religion, marital status, family status, physical or mental disability, sex, sexual orientation, gender identity or expression, age, or any other characteristic protected by law. Documo is an equal-opportunity employer.
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