DKNY Looking for STORE COMMUNICATIONS SPECIALIST at Minneapolis, Minnesota Full Time

Our people define our company. AM Retail Group associates are smart, ambitious, engaging & fun people, who strive for excellence in everything they do. Working here requires commitment, innovation & flexibility. The entrepreneurial drive of our associates is at the heart of our quest to improve & innovate.  

We have an immediate opening for an energetic, passionate & experienced Full Time Professional to join our Store Operations team as a Store Communications Specialist.  

This position will provide support to the Store Operations team by delivering all aspects of communications and process for the organization using various methods, to effectively engage the field audience.  This position is responsible for gathering information for communication and creating the content in collaboration with the Director of Store Operations and other key partners within the organization.  The Store Communications Specialist will develop strong relationships throughout the team and the larger AMRG organization in order to design appropriate communication tools.  The ideal candidate will have strong writing skills in planning and creating, in addition to interpreting information across a variety of platforms.

Job Qualifications: 

• Bachelor’s Degree in Communications or related field, required.  
• Minimum 2 years in field/retail management required.
• Must have excellent writing and editing skills with the ability to communicate clearly and effectively with internal and external clients. 
• Excellent time-management and organizational skills and with strong attention to detail. 
• Proficient with Microsoft Office Suite and Adobe Creative Suite.
• Ability to work under pressure in a detail-oriented, fast-paced environment and be efficient in ambiguous situations.  
• Excellent planning, organization, and project management skills with the ability to effectively multi-task and execute time sensitive and critical tasks.
• A strategic thinker who also knows how to focus on communication flow.
• Ability to interpret complex processes and effectively develop communication to drive execution. 
• Strong ability to work with all levels of the organization and across multiple areas.

Responsibilities: 

Store Communications (85%)

• Provide high-quality writing, formatting, and proofing support of a variety of content.
• Write and implement communication plans.
• Send and post communications through the internal communication platform.
• Manage internal communications platform and support related projects from onset to completion.
• Collaborate closely with internal team members and external vendors.
• Maintain communications brand standards, processes and policies.
• Monitor and track project deliverables and deadlines.
• Develop employee surveys; analyze data.
• Manage necessary training and process documents.
• Assist key partners with internal communications strategies as needed.
• Complete office functions supporting Loss Prevention, Customer Care and Operations Initiatives.

Customer Care (15%)

• Respond to emails and calls from customers regarding inquiries, returns, delivery dates, promotions, etc.
• Research and resolve customer’s questions, concerns and or comments by partnering with various Corporate Office departments, Stores and Regional Managers.
• Document and log all emails and phone calls regarding customer’s issues by utilizing a customer care application.
• Provide weekly and monthly reporting or customer inquiries. 

Other Information: 

This position is not eligible for relocation. Local Candidates only. Please include salary requirements. 

AM Retail Group is a division of the G-III Apparel Group. 

Being successful at AM Retail Group means putting the best ideas to work, taking action and following through. You will be challenged by smart, committed co-workers and pushed to be your best. This is a place where your individual talents and creativity make a difference. We are a dynamic company that provides competitive salary and excellent benefits including medical, dental, 401k, life, disability and more!  

Equal Opportunity Employer  

AM Retail Groups family of retail stores include:  DKNY, Karl Lagerfeld Paris, Andrew Marc, Wilsons Leather, G.H. Bass & Co.