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About Delhivery:
Delhivery is India’s leading supply chain services company. The company provides a full
suite of logistics services such as express parcel transportation, LTL and FTL freight, reverse logistics, cross-border, B2B & B2C warehousing and technology services. Our vision is to become the operating system for commerce in India, through a combination of world-class infrastructure, logistics operations of the highest quality and cutting-edge engineering and technology capabilities.
Website Link: https://www.delhivery.com/
LinkedIn Link: https://www.linkedin.com/company/delhivery/
Job Responsibilities:
Responsibilities:
● Responsible for Handling Small/Medium client Tickets/queries and resolving with in SLA’s
● Handling customer escalations-preparing RCA and providing the solution
● Collaborate with internal stakeholders to maintain and increase performance of client accounts
● Delivering information about company’s offerings and assisting clients with product/service inquiries, ensuring client satisfaction and positive service experience
● Interact with clients, understand their needs and requirements and deliver customized solutions
● Identify any process/product shortcomings in order to improvise the same and sharing inputs with product team on development of tailored solutions that supports client requirements by proactively asking client Feedbacks on our products & services
● Regular Client Engagement to review their a/c performance and driving key performance metrics i.e. Delivery TAT, Pick up Performance
Key Skills:
- Overall Experience of more than 7 years with more than 3 years in managing a CS team
- Excellent spoken and written communication skills is a must
- Good to have logistics background
● Data oriented and systematic approach
