The dbt Labs Support team works with a combination of self-service and enterprise customers who commonly reach out for assistance in getting set up with our product, understanding best practices in using the platform, adopting new features or for help troubleshooting bugs (every product has them!)
We are looking to hire a manager that will build a brand new team of frontline Customer Support Specialists who will triage incoming tickets, rapidly reach a mutual understanding of the problem what what “fixed” looks like, and rapidly connect people with knowledge when an issue is known and escalate to Support Engineer when it is not.
In this role, you can expect to:
You are a good fit if you:
You’ll have an edge if you:
Compensation & Benefits
*Equity or comparable benefits may be offered depending on the legal limitation
What to expect in the hiring process:
#LI-DNI
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