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Customer Service Specialist, Senior page is loaded Customer Service Specialist, Senior Apply locations US-OH-Brecksville (Farris) time type Full time posted on Posted 30+ Days Ago job requisition id JR1066
The Opportunity
Customer Service Specialist, Senior
Under minimal supervision, maintains direct contact with customers before and/or after the sale. Focus of work may be in pre-sale or post-sales or both. Provides guidance to other specialists and CS representatives.
Location: Brecksville, Ohio
Your Challenge:
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Cross-trains and provides assistance to all areas of the company and to customers.
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Responds to customer needs in a quick and effective manner.
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Responds to customer needs in a quick and effective manner.
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Coordinates activities with Customer Service Reps, and provides direction and guidance.
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Provides support to Sr. Management on various work initiatives.
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Handles and resolves escalated calls
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Determins ways to continuously improve customer relations
Your Expertise:
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High School or GED required
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4 to years working experience in a similar role
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Well organized and able to work well under pressure..
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Good verbal, written and analytical skills
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Strong ability to work within a computerized system and with MS Office products.
Compliance Statement
This position may require exposure to export-controlled information and subject to additional security screening. In the event information provided during the security screening reveals ineligibility to access export-controlled information, any offer of employment may be reconsidered or withdrawn.
Curtiss-Wright values diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
If you require accommodation due to a disability at any time during the recruitment and/or assessment process, please contact Talent Acquisition and we will make all reasonable efforts to accommodate your request.
About Us
Join the WRIGHT Team!
Over 90 years of growth, Curtiss-Wright is an integrated, market-facing global diversified industrial company and remains a technology leader through this legacy of innovation. Through three well-balanced segments – Aerospace & Industrial, Defense Electronics and Naval & Power, we remain focused on advanced technologies for high performance platforms and critical applications. Diversity, commitment to excellence and dedication to the spirit of pioneering innovation continue to drive the employees of Curtiss-Wright.
Our Values
What makes a world-class organization? It all begins with core values that provide a strong foundation for success. Simple in theory, the values of Curtiss-Wright are reflected in every aspect of our operations. To our employees, these are more than words on a wall – we all take these values to heart in our relationships with our customers and each other.
Leadership
We lead based on vision and strategic direction, empowering employees to reach goals through thoughtful and decisive action.
Customer Focus
We are committed to achieving total quality by meeting our customers’ expectations and delivering products and services in a timely fashion.
Teamwork & Trust
Working in a spirit of trust and collaboration, we actively encourage employees to contribute their ideas and innovations to keep our company moving forward.
Respect for People
We believe that people are our most valuable asset and will always do the right thing in our dealings and interactions with all employees.
Integrity
We will act with the highest integrity in all of our business relationships and strategic partnerships.
What We Offer Our Employees:
Opportunity: As part of the Curtiss-Wright team, you have the opportunity each day to transform the way customers do business, as well as transform your career. Our entrepreneurial environment provides you with excellent experiences that enable you to develop your skills through stretch assignments and the opportunity to work with the best talent in the industry.You will have the opportunity to contribute from day one!
Challenging Work: The work we do here is not only challenging, but it is meaningful to our customers, our employees and the communities in which they live and work.You are given the chance to work on some of the most advanced technology projects in the world.Now that something to be proud of!
Collaborative Environment: The teamwork among our exceptionally talented people enables us to deliver some of the most advanced solutions to our customers.
