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Title: Technical Support Associate – Tier 1
About Corsair
Corsair is the leader in the gaming and PC enthusiast market, known for our high quality, performance, and innovative design.
About The Role
The Corsair Customer Support team is adding a Technical Support Associate member to this dynamic group. This individual will represent Corsair and other Corsair brands as the first-touch ambassadors, using available tools to help customers quickly find answers to their questions and issues. We are looking for a charismatic candidate with exceptional communication skills, is detailed-oriented, and who finds satisfaction in making customers happy. The right candidate will be able to condense complex instructions into customer-friendly language. Starting Pay: $16.00
The Responsibilities
Be engaging with all customers with a positive and confident attitude.
Provide agent-assisted service using phone, chat and/or email methods.
Use available tools to look up, investigate, and research customer issues.
Use technical knowledge and probing skills to identify the symptoms and root causes of the customer’s situation.
Appropriately apply education and troubleshooting instructions.
Accurately document all interactions into appropriate support systems and tools.
Use good judgment to take actions that meet and exceed customer expectations while adhering to Corsair procedures and policies.
Be alert to pain points that impact customer satisfaction or agent effectiveness, including internal tools, systems, or process limitations, and be willing to share these with leadership members.
Ideal Candidate Qualities
Exceptional written and verbal communication skills.
Fluency in the English language, and bilingual language ability a plus.
Detail-oriented, willing to adhere to guidelines and processes.
Self-starter with excellent time and workload management skills.
Friendly, slightly quirky, and fun attitude.
Previous technical or product support experience (2+ years) required.
Must demonstrate general knowledge of PC and laptop design, and hardware component functions.
Must demonstrate general knowledge of network connectivity, Windows OS, SW application, and peripheral device installation and troubleshooting.
Previous Experience With Custom PC Building Preferred.
Previous experience with support processes, systems, and tools preferred.
Characteristics of Success
About Us
ORIGIN PC is a PC company that builds award-winning custom PCs for gamers, enthusiasts, and professionals. Our mission is to create the absolute best custom PCs for every individual’s specific wants and needs. Whether you want the most realistic and immersive gaming experience or ultra-fast workstation performance, every ORIGIN PC is up to the task. Founded in 2009, the team sought out to continue building custom high-performance PCs and providing world-class support. With several years of experience in PC building, support, and service, ORIGIN PC is comprised of industry veterans that have helped grow the professionally-built PC market.
In 2019, ORIGIN PC was acquired by CORSAIR, combining expertise in PC building and expansive PC hardware to grow ORIGIN PC even more. With iCUE, Hydro X Series custom cooling, unique system designs, and internal components, CORSAIR and ORIGIN PC will continue to collaborate and bring a greater PC experience to the world.
Benefits
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