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Discover why Cooper University Health Care is the employer of choice in South Jersey.
Short Description
Coordinates programs, data management, composing, typing, organizing, maintaining and distributing documents and incoming/outgoing correspondence for CNI, handling confidential personnel and financial documents, assists Manager with daily functions. CNI provider PTO, resident schedules and assists with schedule utilization across the department.
Supports Administrative Coordinators with daily tasks.
Interface as a direct liaison with patients and clinical staff at procedural locations to communicate patient results and scheduling needs.
Provide accurate, detailed information to patients regarding schedule and reschedule procedures as needed. Take appropriate action in responding to questions from patients.
Answer incoming calls, directing calls to the correct party, checking voicemails, and returning missed for scheduling requests.
Responsible for the integrity of pre-registration to include accurate health care coverage(s).
Escalate operational, provider, or patient complaints along with other critical matters to leadership.
Knowledge of medical insurance and billing processes.
Must work well in stressful situations and display a high degree of efficiency at all times.
Strong emphasis on customer service
Experience Required
Minimum 3-5 years Administrative experience.
Education Requirements
High School Diploma required. Associates degree preferred.
Special Requirements
Excellent organizational skills, oral and written communication skills with strong analytical and follow-through skills. Ability to multi-task and prioritize. Must be able to work independently.
Computer literate, expert Epic and Microsoft Office skills.
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