Compass Group Looking for Audio Visual Support Technician – Mountain View, CA at Mountain View, CA  Full Time

Audio Visual Support Technician – SVC to provide technical support to all aspects of AV and technology services in operational support of all Eventions Events (especially high-touch, VIP-deemed events), AV Meetings, catering, and Event / Conference Planning and Production services. This role is located in the Silicon Valley (Sunnyvale, California).

Develop & maintain excellent relationship with all clients and be able to support them as the technology subject matter expert for all things events and audio / visual support – both in resourcing and in equipment. Collaborate with peer teams to understand overall business impact when supporting client events.

Responsibilities

• The Audio Visual Support Technician – SVC is directly responsible for supporting all AV-related events in tandem with event planners, production team and editors.

Essential Duties and Responsibilities:

• Subject matter expert on event utilization of supported technologies, including Teams, HD video recording, live video and audio streaming, video teleconferencing (VTC), and telepresence
• Provide customer service and support including technical troubleshooting and operational assistance, including event support
• Contribute to team communications and deliverables
• Track equipment, including maintaining asset tracking program. Complete weekly equipment checks, and completing periodic audits of inventory lists
• Maintain current industry and campus knowledge and contribute to business improvements, ensuring all support services are effective and competitive
• Assist with the onboarding of new services, creating process documentation, and identifying equipment for purchase
• Identify root issues in the delivery of support services and assist with development and implementation of corresponding solutions
• Maintain key relationships with stakeholders, including Microsoft product groups, event teams, Microsoft Production Studios, Microsoft Learning, third-party vendors, etc.
• Compile and send service post-event completion mails. Assist with client follow-up and issues resolution
• Accountable to overall team performance during event and non-event support
• Technical production for high-level and complex events
• Attend pre-event meetings to ensure all needs are identified and addressed
• Support the Microsoft mission and Compass Group objectives of customer service, operational excellence, teamwork, process improvement, leading by example and exceptional character
• Adhere to Microsoft information security policies and best practices
• Escalate unresolvable and/or out-of-scope issues to management in a timely fashion
• Submit LOB-specific operational reporting
• Other duties as assigned

• Minimum of 5 years’ experience in the AV industry
• Advanced knowledge and experience with AV set-ups and strikes
• Background customer service or hospitality experience required
• Certification in AV technology or related courses (preferred).
• Advance knowledge of Audio – microphones, speakers, sound systems, channel mixers, etc.
• Advance Knowledge of Video – LCD, LED, projectors, screens, monitors, Camera etc.
• Advance knowledge, set-up and operation of Streaming, Video Conferencing, Webcasting, & Virtual/ Hybrid meetings
• Lighting – GOBO, gels, uplighting, basic lighting kits, stage lighting, etc.
• Computers – Advanced knowledge of PC and Mac software for streaming & web casting
• Assist with inventory control, transport and logistics
• Excellent interpersonal and communication skills.
• This position requires the ability to work long hours on your feet
• This position requires the ability to consistently lift up to 75 pounds
• This position requires the ability to work a varied schedule (early AM & late PM)
• This position requires the applicant to be authorized to work in the United States
• Valid Driver’s License and a clean driving record are required to operate a Company vehicle.