Responsibilities: The core, critical and essential work duties, functions and responsibilities of the position are as follows:
• Work with the Operations Officer/Project Manager on new or existing projects, including updates to the project management tracking and meeting deadlines;
• Assist with coordination of department heads and vendors to make sure projects are completed on time and on budget;
• Provide/assist in necessary training and support to staff regarding implementation of new software or enhancements to existing software;
• Assist the Deposit Operations Technical Specialist as needed on projects, research and fraud related issues;
• Assist the Deposit Operations Technical Specialist with Automated Clearing House Origination customers;
• Supports communications between Project Management, Deposit Operations, Retail Banking and the Loan Department, ensuring that important information is provided as needed;
• Manage small projects related to Core Vendor and other auxiliary projects under guidance of Operations Officer/Project Manager;
• Provide Sr. Management with recommendations on increasing efficiencies in department and overall bank;
• As part of the overall team of bank employees, this position may be requested to assist in the support of other bank activities.
Qualifications:
• High School Diploma or Equivalency, preferably a college degree in Business, Finance, Accounting or other business-related field of study; or equivalent, applicable experience in a relevant area
• Minimum three (3) years working experience in banking, specific to deposit operations
• Demonstrated experience working in Project Management
• Must understand all aspects of operational issues within a community bank environment
• Demonstrated proficient computer skills, preferably working with Microsoft Office products, office systems and programs, with an emphasis on EXCEL, and the ability to successfully navigate and maintain current knowledge and skills working with technology
• Demonstrated above-average verbal and written communication skills
• Demonstrated ability to effectively manage one’s time to complete work according to established deadlines; and the ability to prioritize tasks to make the best use of time for high priority tasks
• Demonstrated adaptability and willingness to learn: In an ever-changing and evolving world of banking in our community, this position requires an eagerness to adapt to those changes and the initiative to learn outside of daily parameters
• The capacity to effectively assess and work out problems, troubleshoot and work with support to resolve issues.
• Able to adjust quickly to different work situations and remain composed under pressure and in stressful situations.
• Demonstrated attention to detail; ability to research and detect errors, and make necessary adjustments
• Demonstrated ability to maintain confidentiality and use discretion in working with private, sensitive and other highly confidential information
• Must embrace change and see change as opportunity. Must be willing to express and support management’s ideas to affected • The position requires the following competencies:
o Adaptability: Be able to adjust to different work situations and remain composed under pressure and in stressful situations.
o Attention to Detail: Regard for important details to assure accuracy in every transaction performed, detect errors and follow through on corrections and details.
o Customer Orientation: Respond sensitively to the needs and priorities of the customer; recognize and take appropriate action to meet their needs and establish an effective working relationship with customers to gain their respect and loyalty.
o Team Player: Must view oneself as part of an overall team. This includes supporting others throughout the entire bank to achieve the overall goals of the bank.
o Organization: Must be able to prioritize tasks and have the ability to meet deadlines.
o Compliance: Must be able to learn and adhere to all deposit compliance regulations.
• Ability to maintain regular and routine attendance and punctuality.
Community Bank supports a diverse workforce and is an Equal Opportunity Employer who does not discriminate against individuals on a basis of race, gender, color, religion, national origin, age, sexual orientation, disability, veteran status or other classification protected by law.
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