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Job Details Description Customer Service Representative, Group Sales
Position Summary
This part-time Customer Service Representative position will assist with Group sales on game day operations and day-to-day operations.
Essential Responsibilities
Assist Group Sales General – Game Day Operations (Approximately 30% of duties)
- Assist in 35+ game day events/themes/programs
- Work closely with Coordinator, Account Executives, and Representatives to plan and execute events
- Assist in various game day responsibilities, as needed
- Provide excellent customer service to clients
General – Office Duties (Approximately 70% of duties)
- Assist group sales department with day-to-day operations
- Produce emails to send to clients
- Coordinate ticket printing and shipping
- Create invoices and receipts for clientele
- Process individual ticket additions, exchanges and returns
- Update master calendar with events noting previous year’s sales, YTD sales, and revenue
- Assist clientele when reps are out of the office/away from their desk
- Handle various types of incoming calls, take messages, and monitor phones when needed
- Compile various reports for theme days and programs
- Other duties as needed
Job Requirements
- Proficient in Word, Excel, and PowerPoint
- Responsible individual with consistent work ethic
- Excellent customer service skills and attention to detail
- Excellent time management, communication and interpersonal skills
- Some physical requirements (lifting boxes, standing/walking for long periods)
- Consistent, punctual, and regular attendance
- Professional image and demeanor
- Strong ability to work well with co-workers, supervisors and other departments in a team environment
Working Conditions/Work Schedule
- Working 35 + home games including weekdays and weekends
- Office hours will fluctuate: Monday thru Friday between 8am to 5pm – adjusted to accommodate game day responsibilities
- Average 29 hours per week
Salary Range
- $18.29 per hour. This is a temporary status, part-time position not eligible for all company benefits.
Application Process
- Applications will be reviewed on a rolling basis but must be received by March 7th at 4 PM.
- The estimated time to complete the recruitment process will be by March 4 th , 2024.
- A note for Colorado Rockies employees:
- Please apply via the internal job board in UKG by following these prompts: MENU > MYSELF > VIEW OPPORTUNITIES > select the position > CONSENT > APPLY NOW
- If you cannot access UKG, please list your most recent Manager as an Employee Reference on your application.
Equal Opportunity Employer
Rockies baseball is for everyone! We pride ourselves on hiring, developing, and promoting talent as an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, national origin, gender, age, religion, disability, veteran status, or any other category protected by law. In addition, we will endeavor to provide reasonable accommodation to otherwise qualified job applicants and employees with known physical or mental disabilities in compliance with the ADA. All employment and promotion decisions will be decided on the basis of qualifications, merit, and business needs.
