Coakley Brothers and Brothers Business Interiors Looking for Project Manager Full Time

The Project Manager will be Customer Focused, Ensures Accountability, Collaborative, Communicates Effectively with clearly Aligned Plans to meet Coakley Brothers and Brothers Interiors business objectives and to meet our customer’s expectations. The Project Manager will utilize, and improve upon, our current Project Management tools to shape the direction and tenor of customer engagements.   

Our business is fast paced and complex, our customers demand excellence; as such, the candidate must build strong relationships and deliver customer-centric solutions on time, within budget and of quality.  Success in this position also requires the candidate to hold their self and others accountable to meet internal and external commitments. They must work collaboratively across all functional areas internally as well as with our customers and their partners. Effective communication across the business is essential for our customer’s success as well as our success.      

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Professionally, and with a high level of integrity, represent Coakley Brothers – Brothers Interiors in all customer engagements
• Develop meaningful customer relationships that favorably position us for future profitable business opportunities  
• Understand customer expectations and their project scope to plan and align our team for customer success
• Clearly represent Coakley’s team consensus in all client communications
• Ensure accountability across the organization to deliver to our customer’s expectations
• Collaborate with sales on opportunities brought forth to include site walk throughs, building project estimates, and assist with project pricing for quotations as needed
• Review project proposals to identify project timeframe, pricing adjustments, resource requirements and allocations as well as develop project team plans to safely accomplish all necessary tasks for customer success
• Organize internal project kick-off meetings with team as well as customer kick-off meetings as necessary  
• Ensure customer deposits are received as needed to begin project as well as any required progress payments through project cycle
• Develops internal strategic plans and schedules, with critical path milestones identified, to facilitate internal project planning meetings with customer and other service providers as needed/requested by client or client representative pre-project, during and through project close out
• Organize and update project information in electronic project folders for team reference and utilization
• Ensure and verify product order acknowledgments and delivery with purchasing team and vendors
• Ensure and verify product receipt and accuracy with warehouse team and vendors  
• Responsible for entering and managing work orders and project information in CMS
• Organize and arrange pre-work and delivery meetings with customer and internal teams to clearly identify scope and expectations
• Create visibility for the team on installation projects through Outlook Calendar invites to internal stakeholders
• Assist client in the outline of move related tasks including but not limited to assigning numbering systems and generating labeling scheme, conduct pre-move meetings, answer client questions regarding project plans
• Direct and coordinate activities of project personnel and modify schedules or plans as necessary
• Manage project scope creep and margin erosion with the expectation that effective project management will increase project gross margin – balancing customer expectations with Coakley’s business objectives are essential for successful profitable projects and customer success
• Continuous communication with customers is key to instilling trust in our capabilities
• Work and coordinate with customer, purchasing, install and design team on punch list items, warranty, claims and site go-back items managed through Plan Grid
• Work with financing and purchasing on any vendor invoicing issues
• Work with sales and financing on customer invoicing to ensure all scope and changes orders are captured
• Ensure project properly closed out with customer and internal team   
• Manage multiple customer projects
• Monitor project metrics for significant deviations in schedule, scope, costs and quality
• Develop and present project-related presentations for Director of Customer Experience and executive leadership team as needed
• Work with Director of Customer Experience and Project Management team members on creating and improving upon Project Management processes and tools
• Perform other duties as requested, directed or assigned from Director of Customer Experience within the scope of job responsibilities

ADDITIONAL RESPONSIBILITIES:

• Review drafts of project deliverables with the team
• Ensure customer approvals and sign-offs on all major deliverables as needed
• Navigate ambiguity and uncertainty towards clarity for our team and customers
• Negotiate and resolve high level customer issues – notify team of customer issues
• Identify and mitigate project/program risks – notify team of project risks
• Help document process and procedures with work instructions
• Advocate for our customer’s philosophy both internally and externally while balancing Coakley’s business objectives
• Foster cross functional communication and collaboration on all company levels to solve challenges
• Travel 30%*

PRE-EMPLOYMENT REQUIREMENTS:
– Criminal background check, motor vehicle/driving record check, and pre-employment drug screening.
– COVID-19 vaccination and Annual Flu Shot required. 

EDUCATION and/or EXPERIENCE:

• High School diploma or equivalent required
• Bachelor’s degree in Project Management, Business or Engineering preferred
• Minimum of three-five years of project management experience or equivalent required
• Five-seven years of project management experience preferred

CERTIFICATES, LICENSES, REGISTRATIONS:
*Valid driver’s license with a clean driving record and reliable vehicle for business travel.
Preferred Certifications: Project Management Professional (PMP), Certified Assistant Project Manager (CAPM), Certified Project Manager (CPM).

QUALIFICATIONS:

• Proficiency with Microsoft Outlook, Excel and Word
• Excellent communication skills both written and verbal
• Aptitude for numbers with strong analytical and decision-making skills
• Strong planning and organizational skills
• Team player and able to work with others

LANGUAGE SKILLS:
Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.  Ability to write progress reports, business correspondence, and procedure manuals.  Ability to effectively communicate instructions and assignments to personnel in English.  Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.

MATHEMATICAL SKILLS:
Ability to calculate figures and amounts such as discounts, interest, ratings, proportions, percentages, area, and volume.  Ability to apply concepts of basic algebra and geometry.

REASONING ABILITY:
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.  Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

COMPUTER SKILLS:
To perform this job successfully, an individual must have knowledge of spreadsheet software, word processing, and be able to use PC or Internet-based software.
Tested and training will be provided.

PHYSICAL DEMANDS:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to talk or hear.  The employee frequently is required to stand; walk; use hands to finger, handle, or feel; and reach with hands and arms.  The employee is occasionally required to sit; climb or balance; and stoop, kneel, crouch, or crawl.  The employee must regularly lift and/or move up to 50 pounds, frequently lift and/or move up to 100 pounds, and occasionally lift and/or move more than 100 pounds.  Specific vision abilities required by this job include close vision, distance vision, peripheral vision, and depth perception.

WORK ENVIRONMENT:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The employee is occasionally exposed to wet and/or humid conditions; moving mechanical parts; high, precarious places; outside weather conditions; and extreme heat.  The noise level in the work environment is sometimes loud.