Coakley Brothers and Brothers Business Interiors Looking for Account Delivery Manager Full Time

Our business is fast paced and complex, our customers demand excellence; as such, the candidate must build strong relationships and deliver customer-centric solutions on time, within budget and of high quality.  Success in this position also requires that the candidate hold their self and others accountable to meet internal and external commitments.  They must work collaboratively across all functional areas internally as well as with our customers and their partners.  Effective communication across the business is essential for our customer’s success as well as our success.      

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

• Professionally represent Coakley Brothers – Brothers Interior in all customer engagements
• Develop meaningful customer relationships that favorably position us for future profitable business opportunities  
• Understand customer expectations and their project scope to plan and align our team for customer success
• Clearly represent the team’s consensus in all client communications
• Ensure accountability across the organization to deliver to our customer’s expectations
• Collaborate with sales on all opportunities brought forth to include site walk throughs, building project estimates, and assist with project pricing for quotations
• Review project proposals to identify project timeframe, pricing adjustments, resource requirements and allocations as well as develop project team plans to accomplish all necessary tasks for customer success
• Develops internal strategic plans and schedules, with critical path milestones identified, to facilitate project planning meetings with customer and other service providers as needed/requested by client or client representative pre-project, during and through project close out
• Assist client in the outline of move related tasks including but not limited to: assigning numbering systems and generating a labeling scheme, conduct pre-move meetings, answer client questions regarding the project plan
• Direct and coordinate activities of project personnel and modify schedules or plans as necessary
• Work with Project Management team members on creating and improving upon Project Management processes and tools
• Manage project scope creep and margin erosion with the expectation that effective project management will increase project gross margin
• Continuous communication with customers is key to instilling trust in our capabilities
• Manage multiple high-level customer accounts and projects
• Monitor project metrics for significant deviations in schedule, scope, costs and quality
• Develops and presents project-related presentations for executive leadership
• Perform other duties as requested, directed or assigned within the scope of the job

ADDITIONAL RESPONSIBILITIES

• Review drafts of deliverables with team
• Ensure customer approvals and sign-offs on all major deliverables
• Identify and mitigate project/program risks
• Advocate for customer’s philosophy both internally and externally while balancing Coakley Brothers – Brothers Interior business objectives.
• Negotiate and resolve high level customer issues
• Foster cross functional communications on all levels
• Travel: 30%* 

EDUCATION and/or EXPERIENCE:
Bachelor’s Degree required in Project Management, Business, Engineering fields.
Four to five years of related experience and/or training; or equivalent combination of education and experience.

CERTIFICATES, LICENSES, REGISTRATIONS:
*Valid driver’s license with a clean driving record and reliable vehicle for business travel.
Preferred Certifications: Project Management Professional (PMP), Certified Assistant Project Manager (CAPM), Certified Project Manager (CPM).

PRE-EMPLOYMENT REQUIREMENTS:
– Criminal background check, motor vehicle/driving record check, and pre-employment drug screening.
– COVID-19 vaccination and Annual Flu Shot required. 

SUPERVISORY RESPONSIBILITIES:
This position has no formal supervisory responsibility in terms of hiring, evaluating and terminating personnel.  Responsibilities, however, do include training employees; planning, assigning, and directing work; addressing complaints and resolving problems.

QUALIFICATIONS:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skill, and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  Requires ability to work weekend and evening hours.

LANGUAGE SKILLS:
Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.  Ability to write progress reports, business correspondence, and procedure manuals.  Ability to effectively communicate instructions and assignments to personnel in English.  Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.

MATHEMATICAL SKILLS:
Ability to calculate figures and amounts such as discounts, interest, ratings, proportions, percentages, area, and volume.  Ability to apply concepts of basic algebra and geometry.

REASONING ABILITY:
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.  Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

COMPUTER SKILLS:
To perform this job successfully, an individual must have knowledge of spreadsheet software, word processing, and be able to use PC or Internet-based software.
Tested and training will be provided.

PHYSICAL DEMANDS:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to talk or hear.  The employee frequently is required to stand; walk; use hands to finger, handle, or feel; and reach with hands and arms.  The employee is occasionally required to sit; climb or balance; and stoop, kneel, crouch, or crawl.  The employee must regularly lift and/or move up to 50 pounds, frequently lift and/or move up to 100 pounds, and occasionally lift and/or move more than 100 pounds.  Specific vision abilities required by this job include close vision, distance vision, peripheral vision, and depth perception.

WORK ENVIRONMENT:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The employee is occasionally exposed to wet and/or humid conditions; moving mechanical parts; high, precarious places; outside weather conditions; and extreme heat.  The noise level in the work environment is sometimes loud.