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Climate Control has been family owned and operated since 1987. We are a fast-growing Heating, Cooling & Plumbing company that is driven by our 7 Core Values: Over the Top Service, Integrity, Respect, Punctuality, Teamwork, Accountability, and Performance. Life is better at Climate Control!
If you’re the type of person who enjoys a challenge and the excitement where no 2 days are alike; if you are a positive – high energy professional looking for a meaningful career, then we want you to join our fun and dynamic team!
- Our team is filled with customer service-minded individuals that are engaging on the phone, have natural problem-solving abilities, persuasive, respectful and understanding, with excellent listening skills.
- Ideal candidates will have these traits as well as patience, a “people first” attitude, and a high level of professionalism.
- Helpful experience would include a history of working in a fast paced environment, detail oriented, with exceptional communication skills where first impressions are everything.
Come meet our team!
Requirements
Job Duties:
- Provide fast, friendly, and fun customer service to both internal and external customers
- Answer incoming calls related to scheduling service, billing, etc.
- Make outbound calls to book, confirm, and survey upcoming or completed appointments
- Manage & de-escalate customer concerns and work to resolve them efficiently and effectively
- Answer questions and resolve issues related to past or future services
- Must have flexibility to occasionally work nights and weekends
- Other assigned duties as directed
Key Competencies:
- Ability to remain professional and courteous with customers & other field employees at all time
- Ability to work under pressure while keeping a great attitude
- Comfortable asking for help and/or training
- Critical thinking and problem solving skills
- Open to feedback, believing in a culture of continuous improvement as you work toward individual and departmental goals
- Excellent verbal and written communication skills
- Ability to multitask, prioritize, and manage time effectively
- Basic computer & data entry skills
Physical Requirements:
- Must be able to sit for long periods of time
Benefits
We are proud to offer:
- Medical, Dental, Vision, Life, Short Term Disability & More
- 401(k) Retirement Plan with Match Program
- Competitive Pay – based on candidate qualities
- Management Support
- Growth & Advancement Opportunities
- On-going Training & Development
