POSITION SUMMARY:
The Guest Experience Coordinator is responsible for executing Event Operations and the ongoing support and sustainability of world-class training and recognition programs for the Rocket Mortgage FieldHouse Guest Services Team. The Coordinator position will also be tasked with shared duties in direct personnel management including scheduling, counseling, and coaching. The Guest Experience Coordinator will act as the point of contact for ADA accommodations and guest feedback through both online feedback submissions and in-event Guest Relations Reports as well as sharing in-event responsibilities over the course of the year. This position requires a flexible schedule including working nights, long hours, weekends, and holidays.
ESSENTIAL DUTIES & RESPONSIBILITIES:
REQUIRED QUALIFICATIONS:
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