Summary Of Position
Under general supervision, serves as the initial point of contact for patrons and visitors to the public library and provides excellent customer service while relaying information about library services, policies and operations. Recurring responsibilities include assisting customers with library resources, providing reader’s advisory, assisting with reference research, navigating and demonstrating the use of library equipment, processing payments for services and fees, data entry, and other assignments as necessary or required.This is a 40 hour per week position.
Examples Of Work
Other Important Duties*
Required Knowledge, Skills, And Abilities
Knowledge of: standard mathematical and grammatical practices; standard library principles preferred; print and electronic resources, library technology, the Internet, Microsoft Word and Excel.
Ability to: work with members of the public in a pleasant and courteous manner; respond professionally during stressful situations; communicate effectively both orally and in writing; operate standard office equipment including computer, copier, fax machine and document scanner; utilize specialized library technology; read, sort and shelve library materials accurately and neatly; maintain confidentiality of customer accounts; establish and maintain effective working relationship with co-workers and the general public.
Physical Ability to: bend, squat, lift and maneuver up to 35 pounds; push/pull moderate to heavy book trucks and book bins; and move freely around the library to locate books and/or read shelves.
Acceptable Experience And Training
High school diploma, or its equivalent.
Customer service experience.
Experience Working In a Public Library Setting Preferred.
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