CRO Macy’s (Citi Retail Services)
Citi Retail Services provides consumer and commercial credit card products, both private label and co-branded, to retailers and their clients across North America. The business serves nearly 75 million accounts for a number of iconic brands, including Macy’s, Best Buy, ExxonMobil, Sears, Shell, and The Home Depot. In addition to credit services, Citi Retail Services distinguishes itself by offering cutting-edge digital options, multi-channel retailing expertise and industry-leading analytics capabilities that help retailers grow their businesses.
Integral to the success of Retail Services is a strong and effective Risk Management team that allows us to serve our customers while protecting Citi’s interests.
Role Summary:
The Retail Services Chief Risk Officer is currently seeking an experienced and dynamic executive leader to be Senior Risk Lead for the Macy’s portfolio. This critical risk leadership role will be responsible for leading a best-in-class team that drives sustainable growth within Citi’s Risk Appetite, supported by the power of analytics, effective governance, customer focus, and strong partnerships across the enterprise. The incumbent will manage the acquisitions and account management of the Macy’s portfolio ($7+B in loans) consisting of private label and cobrand products, while maintaining and continuously improving a strong, forward-compatible risk management culture and control/compliance environment across the franchise.
The pace, breadth, and complexity of challenges that the Risk Management organization must address continue to expand rapidly. The Macy’s Senior Risk Lead will be responsible for appropriately assessing the dynamic evolution of consumer behavior (e.g., spend and payment patterns), protecting customers and the franchise by identifying and mitigating the impact of macroeconomic declines and adhering to regulatory and policy requirements.
Key responsibilities of this position include:
Qualifications:
Leadership Competencies:
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Job Family Group:
Risk Management
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Job Family:
Credit & Portfolio Risk Management
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Time Type:
Full time
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Primary Location:
Elk Grove Village Illinois United States
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Primary Location Salary Range:
$(phone number removed) – $(phone number removed)
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Citi is an equal opportunity and affirmative action employer.
Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Citigroup Inc. and its subsidiaries (“Citi”) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.
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