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The Role: We are looking for a driven, passionate superstar to join Team Tilbury as our Area Trainer. The Area Trainer (AT) delivers the core education initiatives to field and retail employees. The AT helps to develop, instruct, educate and demonstrate the Charlotte Tilbury core values, makeup artistry, product knowledge, social acumen and our M.A.G.I.C service experience. They support healthy sell-through and maintenance of key franchises by overseeing the delivery of relevant and on-time core education & event initiatives. They are responsible for ensuring a consistent Charlotte Tilbury brand experience that meets/exceeds company sales and service standards. This will be accomplished with leading on-boarding, seasonal trainings, new launch trainings, retail account trainings, in-store development, and special events. The position requires that the individual also manage company assets and expenses.
Location: Open to candidates located in Los Angeles, California.
Role Accountabilities:
Ensure Educational & Sales objectives are met by:
- Delivers seasonal territory objectives, priorities, and goals (seasonal launches, new account openings, and special events.)
- Executes seasonal education plan in stores. Owns preparation and follow-up
- Ensures strong follow-up action plans for all training moments
- Works in tandem with retail partners to coordinate scheduling of all basic, seasonal, promotional, event, and in-store education
- Provides feedback on counter team, sales team and brand expert performance
- Implements all Charlotte Tilbury education and training initiatives to achieve desired business results
- Monitors training needs of assigned market to plan and lead all trainings
- Responsible for educating retail accounts and brand experts to improve sell through & sales volume
- Build strong relationships with store teams to ensure optimum brand partnership and awareness
- Drive social strategy through regular participation in internal and external Social Media channels (Instagram, TikTok, etc.)
- Drives the execution of the Learning Management System platform including completion rates, retention checks & KPI reporting
- Lead by example in the execution of all KPIs, service, sales, professionalism and personal image
- Assessing and communicating the effectiveness on training initiatives to Regional Education Manager
- Evaluating training needs and conducting in-store support and in-store trainings based on the needs of the business
Employee Development:
- Create and maintain an atmosphere in store geared to achieving sales goals
- Ensure staff delivers consistent, excellent service in accordance with the Charlotte Tilbury standards
- Observe and provide collaborative, hands on feedback to teams on makeup ability, service and selling skills
- Oversee and conduct certifications in a timely manner for all Charlotte Tilbury employees prioritized by door volume
- Ensure lucrative and competitive sell through of new launch and hero products through in store training on product knowledge and technique
- Follow up on all core trainings in store providing feedback, partnership with the Account Executive and Account Coordinator and side by side leadership to yield results
- Assist field team in implementing measures to reduce and minimize staff turnover
Financial Accountabilities:
- Ensure the timely submission and accuracy of company credit card expenses, expense reports and company-owned asset forms
- Responsibility in reporting and maintaining personal and training budget within fiscal year
Reporting Relationships: Reporting to the Regional Education & Events, Manager – West
Requirements
Key Selection Criteria:
- An ability to lead and provide guidance to a set team while managing multiple priorities
- A proven history in adult learning and instructional training
- Ability to travel 75%
- Ability to travel to New York Fashion Week twice a year
- Must be able to create winning partnerships with retailers
- Advanced customer service, artistry, social media, and public speaking skills
- Experience with multiple retailers, including Nordstrom and Sephora
- Ability to manage and lead high-volume activity
- Ability to work independently with integrity and efficiently in a fast-paced environment
- Intermediate skills in MS Office, including MS Word, Excel, and Outlook
- Excellent communicator, both written and oral
Benefits
Base Salary Range: $80,000.00 – $90,000.00**
Company Benefits:
- Generous staff discount to use on all products
- Access to Tilbury Treats – our very own rewards platform allowing you to save money and gain ‘money can’t buy’ discounts on anything from gym memberships to cinema tickets
- Medical, dental, and vision benefits
- Commuter Benefits (Pre-tax)
- Flex Spending Account (FSA)
- Employee Assistance Program (EAP)
- 401(k) with Company match
- Paid Time Off
- Birthday PTO
- Charlotte Tilbury, in good faith, believes that this posted range of compensation is the accurate range for this role at the time of this posting**
WE WOULD LOVE TO WELCOME YOU TO OUR DREAM TEAM…APPLY TODAY!
About The Charlotte Tilbury Brand
Charlotte Tilbury understands the power of beauty like no one else. With over 25 years at the forefront of the makeup industry working with the world’s A-list models, celebrities, and designers, Charlotte has poured her best-kept secrets into an edited but ‘all you need’ skincare, make-up, and fragrance collection.
She knows more than anyone that when you look good, you feel good and project confidence. You carry yourself differently, and, in turn, the world reacts to you in a different way. At the age of thirteen, Charlotte personally discovered the transformative power of makeup. Since then, she has been helping others – starting with her school friends to the most discerning women around the world today – look their most beautiful.
Charlotte believes that beauty is not an exclusive club and makeup is everyone’s secret weapon! Charlotte has created an uncompromising collection for everyone who is as likely to do their makeup on the run with a mobile phone in hand as they are to sit down at a vanity table. She has decoded her expertise into essential makeup tricks, tips, and tools that are EASY TO CHOOSE, EASY TO USE, and IRRESISTIBLE; Charlotte is determined to revolutionize beauty.
At Charlotte Tilbury, we love what we do and strive to be the best. Dare to dream, make it happen, and break all the rules – join us in our revolutionary journey and challenge the status quo of the beauty industry.
