CENTRL is a super-fast-growing Silicon Valley technology company focused on Third Party Risk, Due Diligence, CyberRisk, and Security with offices in the SF Bay Area, NY, Australia, and India. CENTRL’s clients include leading companies around the world including several Fortune 500 firms. CENTRL is led by a highly experienced management team with a proven track record and is backed by some of the leading investors such as Providence Strategy Growth and Susquehanna Growth Equity.
In this role, you will be part of our Tier 2 team supporting our Enterprise B2B SaaS platform. As a product support specialist, you are responsible for handling support escalations, troubleshooting issues, identifying solutions for issues on our customer’s behalf, and providing fixes as necessary all along ensuring that high customer service standards are met.
The working hours for this position are 8 AM – 4 PM EST. This is a fully remote position.
Job Responsibilities
Preferred Qualifications
CENTRL offers
CENTRL’s platform helps banks, financial institutions, asset owners and other companies manage their Fund & Investment, Custodial, & Securities Due Diligence, Third-Party Risk, & Cyber Security, all areas that are ever-changing, growing, and global issues.
CENTRL is a SaaS-based platform, serving companies in multiple verticals and geographies.
At CENTRL, we believe that people do their best in a culture that encourages teamwork, innovation, and inclusion. These values serve as the foundation of our culture, which is collaborative, dynamic, fast-paced, and drives our obsession in delighting our customers.
We live and breathe these values every day. Together, we’re committed to helping our customers solve real business challenges with CENTRL technology.
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