https://amzn.to/44P6GXZ
Company Overview
Founded in , over the last + years’ CEMEX has grown into a global building materials company that provides high quality products and reliable service to customers and communities throughout the Americas, Europe, Africa, the Middle East, and Asia
Here at CEMEX we offer our employees competitive wages, career growth, excellent benefits including health, dental & vision plans, vacation or paid time off, employee assistance program and retirement plan options, along with over a century of stability to build your next career on! To learn more about our company culture and why you should join us, visit us at www
cemexusacom / careers For direct access to CEMEX Career Opportunities, visit us at https : / / jobscemexcom /
Job Summary
This Customer Experience Analyst role will be responsible for supporting the design and implementing strategies within the service centers, to optimize workflows, reduce operational costs, and enhance overall efficiency
In addition this role will support the Workforce management implementations and technology evolution of Genesys
Job Responsibilities
Customer complains, etc) and propose improvement actions
that involve SC processes
Qualifications
Knowledge, Skills, and Abilities
Working Conditions
Occasional travel estimate (%) -%
Physical Requirements
Legal Notices
CEMEX is an EEO / AA (equal opportunity / affirmative action) institution and does not discriminate on the basis of race, color, religion, religious creed, sex, sexual orientation, gender identity or expression, national origin, ancestry, age, physical or mental disability, medical condition, genetic information, marital or familial status, military or veteran status, or any other characteristic protected by under federal, state or local law in the programs or activities which it operates
CEMEX will consider for employment qualified applicants with criminal histories in a manner consistent with all local, state and federal laws
CEMEX is an E-Verify participating employer
Arizona Smoke-Free Act CEMEX complies with the State of Arizona’s Smoke-Free Act (Arizona Revised Statutes -) Smoking and / or the use of tobacco or related products is prohibited in and on CEMEX property as well as any building and / or vehicle owned or leased by CEMEX
CEMEX offers both competitive pay and benefits Benefits applicable to this position may include, but are not limited to, medical, dental, vision, (k), Paid Time Off, and Holiday Pay, as well as a comprehensive wellness program to help keep employees and their families healthy and well
You can learn more about CEMEX Benefits by visiting the CEMEX USA Benefits and Well-Being page (https : / / wwwcemexusa
com / careers / life-at-cemex / benefits-well-being)
EEO Statement – En Español
CEMEX es una institución EEO / AA (igualdad de oportunidad / acción afirmativa) y no discrimina en base al sexo, edad, raza, color, religión, discapacidad física o mental, credo, origen nacional, estatus veterano, orientación sexual, información genética, identidad de género, o expresión de género en los programas o actividades los cuales opera
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