The Customer Success Administrator (CSA) role focuses on operational activities within the lifecycle engagement of their CDW supported solutions. This role coordinates across sales, pre-sales, services, and channel teams to plan, organize and execute key administrative tasks at scale. The incumbent analyzes the environment including customer orders, entitlements and onboarding needs to define and guide the actions necessary to successfully initiate and support the solution lifecycle.
The CSA has strong customer support and strong business coordination skills with a passion for customer service.The CSA helps maintain strategic relationships and service management of the customers they support.
The CSA is expected to be proficient in the licensing and entitlement of multiple families of technology solutions.
The incumbent in this role operates independently using standard approaches, existing tools, templates, and resources; shares knowledge and information that may benefit the team.
Key Areas of Responsibility
Education and/or Experience Qualifications
Required Qualifications
Preferred Qualifications
CDW is an affirmative action/equal opportunity employer committed to a diverse and inclusive workplace.
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