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About Us:
CDK Global is a leading provider of cloud-based software to dealerships and Original Equipment Manufacturers (“OEMs”) across automotive and related industries. The Company’s cloud-based, software as a service (“SaaS”) platform enables dealerships to manage their end-to-end business operations including the acquisition, sale, financing, insuring, repair, and maintenance of vehicles. By automating and streamlining critical workflows, the integrated platform of modern solutions enables dealers to sell and service more vehicles by creating simple and convenient experiences for customers and improves their financial and operational performance.
Visit www.cdkglobal.com
Position SummaryResponsible for managing a team of Account Executives, lead the relationships with state organizations, business partners, and internal stakeholders. The state manager Is also responsible for ensuring satisfaction and managing the relationship with customers.
Position Responsibilities & Essential Functions
Provide exceptional customer service
Provide leadership, development, and support to the Account ExecutivesMeet with dealer associations to forge relationships and uncover additional business opportunities
Manage the relationship with State Organizations including identifying legislation, product, service opportunities for CVREnsure compliance of CVR with State contract
Monitors/Updates state playbooks and standard operating procedures
Collaborate with the product and technical teams address any product needs and/or enhancements
Manage the install process project plan to ensure each new account is assigned, installed and managed with exceptional customer service
Understanding CVR strategic business drivers and implementing business strategies designed to achieve those goals
Manage the backlog process and workload within a geographic area
Serve as the first level of escalation for technical, customer or state concerns
Provide performance reports and business improvements to both management and customers
Ensure internal reporting is correctly input within our internal systems
Consistent collaboration with the sales team to ensure a positive customer experience from point of sale to implementation to ongoing support
Present monthly business reviews with internal stakeholders
Lives the CDK Values of Stay Curious, Be Open, Own It and Create Possibilities
Qualifications & Job Requirements
Minimum of 5 years account management experience and at least 3 years of management experience
Excellent written, interpersonal and customer service communication skillsPC/application proficiency including standard applications (email, Word, Excel and Powerpoint)Ability to create and present business cases for resource needs
Ability to present to a large audience either in person or virtually
Strong customer relationship management
Excellent organization and process excellence
Strong collaboration and coordination skillset
Excels in a fast-paced environment
Excels in a rapidly changing industry
Must be able to lead and develop a customer facing team50% travel within Orange County/Riverside/San Bernardino County to meet with customers and business partners
Must have an acceptable DMV record, valid drivers license and ability to sit and drive for long periods of time
Must be able to lift and move computer equipment, and/or boxes of license plates
CDK Global is committed to fair and equitable compensation practices. Compensation packages are based on several factors, including but not limited to skills, experience, certifications, and work location. The total compensation package for this position may also include annual performance bonus, benefits and/or other applicable incentive compensation plans.We offer Medical, dental, and vision benefits in addition to:
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Paid Time Off (PTO)
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401K Matching Program
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Tuition Reimbursement
At CDK, we believe inclusion and diversity are essential in inspiring meaningful connections to our people, customers and communities. We are open, curious and encourage different views, so that everyone can be their best selves and make an impact.
CDK is an Equal Opportunity Employer committed to creating an inclusive workforce where everyone is valued. Qualified applicants will receive consideration for employment without regard to race, color, creed, ancestry, national origin, gender, sexual orientation, gender identity, gender expression, marital status, creed or religion, age, disability (including pregnancy), results of genetic testing, service in the military, veteran status or any other category protected by law.
Applicants for employment in the US must be authorized to work in the US. CDK may offer employer visa sponsorship to applicants.
