Catbird Hotel Looking for Director of Sales & Marketing at Denver, CO Full Time

Why us?

The Catbird is seeking an experienced Director of Sales & Marketing to join the opening leadership team in the role of Director of Sales & Marketing. Independent hotel and/or extended stay experience preferred.

As part of Sage Hospitality Group, we passionately strive to be the best and create excellence in everything we do. We believe in enriching lives one experience at a time. More than a slogan, we empower our employees to make positive impacts on the communities in which we live and work. By providing genuine service we build relationships with our guests and value for our shareholders, and we create unforgettable experiences.

Catbird is an independent hotel in RiNo that blurs the line between hotel and home. The hotel creates adaptable spaces that foster a deeper sense of belonging for our guests and community. More than a mash-up of periods and styles, this hotel creates all the feelings that travel should provide. Catbird will be 165-rooms with hybrid furniture providing massive functionality in a small amount of space. The lobby will feature comfortable spaces, grab-and-go food options, and flexibility between work-flow and life-balance that experiential travelers seek out. Guest rooms will feature full kitchens with functional housewares, unique storage, and multi-functional furniture where small spaces realize their larger potential.

Paying homage to the history of the neighborhood around it, Catbird encompasses a 3,600 square foot, four-bedroom historic home, originally built in 1890, which has been preserved as part of the hotel. Amenities include a “playroom” stocked with bikes, skateboards, scooters, cameras and other items, package delivery lockers, a guest storage area where repeat guests can leave often-used items, and a dog run for man’s best friend.

The rooftop at Catbird will feature a stunning indoor bar and an inviting outdoor deck with lounge seating and firepits, perfect for enjoying unobstructed views of the Denver skyline with friends and colleagues. The rooftop will also be home to an additional 3,300 square foot deck that will be dedicated to hosting corporate and social events. Guests will be sure to enjoy the two jacuzzi tubs and a beautiful area of green grass up on the roof, created for outdoor activation in the Denver sunshine.

Job Overview

Meets and exceeds revenue goals by developing new accounts and growing current hotel accounts in a profitable and win-win selling approach.

Responsibilities

• Achieves a minimum of 90% of productivity goals and 100% of activity goals, as established by management.

• Leads direct reports in a manner that achieves the properties sales goals and holds them accountable to their essential duties and responsibilities.

• Direct Sales: Targets appointment-oriented sales calls to ensure a successful direct sales program, in accordance with goals established by department budget and marketing plan. Must have own reliable transportation and posses a valid state driver’s license in order to make sales calls.

• Key Account Management: Maximizes current hotel key accounts by identifying and capturing those that offer revenue growth.

• Oversees hotel’s long-term leasing strategy with the goal of increasing overall profitability of the property and maintaining appropriate market mix.

• New Account Development: Captures competitor’s accounts through networking, research and reader board surveys in order to target and solicit those most probable to generate new business.

• Plans and implements an on-going Targeted Account Development “hit list” in order to create new revenue and acquire valuable hotel contacts, and contracts.

• Plan and implement ecommerce and internet marketing strategies.

• Promote the story of the brand and the hotel in the market, with the goal of increasing overall profitability of the property.

• Adjust the sales plan according to changes in business and marketing trends, aggressively pursue the market mix and type of group, transient, and long-term leasing business that will best achieve the success of the hotel and support the selling philosophy, meet or exceed the budgeted goals in sales, profit and occupancy for the total hotel operation.

• Maintain a current working knowledge of the competition, demonstrate a working knowledge of all hotel operation, and maintain an awareness and application of current state of the art sales techniques and practices.

• Continually targets and prospects for new business through telemarketing, individual creativity and innovation.

• Yield Management: Utilizes yield management techniques by profitably negotiating room rates and function space commitments in order to enhance the hotel’s financial performance.

• Account Service and Management: Maintains well-documented, accurate, organized and up-to-date file management system in order to service client and employer in the most expedient, organized and knowledgeable manner.

• Develops strong customer relations through frequent communication and the use of professional, courteous and ethical interpersonal interaction.

• Develops customer profiles and maintains an effective trace system, including trace dates and references, in order to best meet client needs, resulting in superior account service and increased revenues.

• Promptly follows-up on all customer needs and inquiries in an efficient and expedient manner.

• Product Knowledge: Conducts research, surveys, personal investigation and studies market place and territory in order to effectively capitalize on the hotel’s strengths and competitor’s weaknesses and capabilities.

• Time Management: Focuses on revenue-producing activity and maximizes selling time by dedicating a minimum 90% work time on direct sales efforts.

• Professionalism: Controls expenses including travel on the property’s behalf in order to minimize hotel costs.

• Represents themselves, the hotel and Sage Hospitality Resources, Inc. with the highest level of integrity, professionalism, a service-focused approach and a caring, sincere attitude at all times.

• Exhibits a positive and involved team attitude to all hotel departments and maintains open communications with all co-workers for the best overall performance of the hotel.

• Display a neat, clean and business-like appearance at all times.

Qualifications

Education/Formal Training

Minimum of high school diploma or equivalent.

Experience

4+ years of hotel sales management experience

Knowledge/Skills

• 3-5 years sales management experience

• Requires knowledge of general sales techniques, yield management, and customer service skills.

• Ability to Travel

• Requires the ability to hear, speak, read and write English fluently.

• Requires 12th grade level mathematics, spelling and reading skills.

• Requires effective business writing skills.

• Vision to read fine print and computer screens, to see colors, to observe rooms in poorly lit conditions

• Understand and follow verbal/written instructions.

• Organized.

• Be able to work on more than one task at a time.

• Develop strong internal and customer relations.

• Set and manage priorities and plan activities in advance.

• Adhere to deadlines.

• Solve Problems and make sound business decisions.

• Understand and follow verbal/written instructions. Work on more than one task at a time. Develop strong internal and customer relationships. Set and manage priorities and plan activities in advance. Solve problems and make sound business decisions.

Physical Demands

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Sitting 85%, Walking 5%, Standing 5%, bending, kneeling, lifting, climbing 5%

• Must have dexterity/mobility to meet clients on and off premises, to tour property and attend functions, to climb stairs, and operate basic office equipment.

Environment

Office environment, weather exposure when making sales calls

Benefits

• Eligible to participate in Sage bonus plan.

• Unlimited paid time off

• Medical, dental, & vision insurance

• Eligible to participate in the Company’s 401(k) program with employer matching

• Health savings and flexible spending accounts

• Basic Life and AD&D insurance

• Company-paid short-term disability

• Paid FMLA leave for up to a period of 12 weeks

• Employee Assistance Program

• Great discounts on Hotels, Restaurants, and much more.

• Eligible to participate in the Employee Referral Bonus Program. Up to $1,000 per referral.

ID: 2022-12164

Position Type: Regular Full-Time

Property : Catbird Hotel

Outlet: Hotel

Category: Sales & Marketing

Min: USD $90,000.00/Yr.

Max: USD $110,000.00/Yr.

Address : 3770 Walnut Street

City : Denver

State : Colorado

EOE Protected Veterans/Disability