Founded in 1856 by Thomas Burberry, Burberry is a global luxury brand with a distinctly British attitude. We are a global business with an extensive network of both owned and franchised stores across EMEIA, Asia Pacific and Americas. We are digital pioneers, and innovative technology underpins every aspect of our business, from product design to distribution and marketing. We believe that modern luxury means being socially and environmentally responsible; this mindset is core to our business and key to our long-term success.
We are looking for a Sales Manager to join our team in Regent Street.
This is an exciting opportunity to work as part of our Management Team in our iconic global flagship store where you will supervise a high-performing sales team to ensure great customer experiences and make an impact on the business driving sales goal attainment and providing real-time performance coaching.
Lead a high performing customer facing and service orientated team partnering with the Department Manager to achieve sales goals and KPIs
Manage the customer flow to ensure the best possible service, set the pace and standard to deliver excellent service to customers
Coach and provide feedback to the team as necessary to improve overall selling skills
Drive partnership on the selling floor between sales associates, stock and operations team
Working closely with the Department Manager to develop and retain talented employees, by recognising and rewarding performance through monthly development plans and annual performance reviews
Resolve difficult customer issues and escalate to management when necessary
In absence of store management, responsible for processing post-void transactions, authorising promotional discounts and employee sales
Assist with the opening and closing of store which includes securing doors, windows and merchandise, successful alarming of store and POS procedures
Previous experience in a managerial or supervisory role in Fashion Luxury driving a department’s sales and profitability while maintaining exceptional customer service standards
Ability to handle complex customer service issues; (i.e. dissatisfied customers, complaints, returns, repairs & after-sales)
Able to use a fluent and professional dialogue with clients and staffs
Comfortable with the use of digital tools, advanced knowledge of POS system
Genuine interest and love for fashion and styling, knowledge of current trends
Excellent customer service and interpersonal skills, team player
Organised, able to multi task and problem solve while working with pace
Burberry is an Equal Opportunities Employer and as such, treats all applications equally and recruits purely on the basis of skills and experience.
Posting Notes: United Kingdom || Not Applicable || London || RETAIL OFFLINE || MAINLINE || n/a ||