Reporting to the Vice President of Customer Success, the Sr. Manager of Customer Success will manage our customer success team, responsible for the adoption, drive engagement & adoption of Bullhorn’s products. They will be responsible for the execution of engagement playbooks, coaching & mentoring team members, fostering cross-functional partnerships with Ops, Product and Sales, developing best practices, engagement prioritization, measuring quality & revenue metrics and risk mitigation strategies. This role will be accountable to solution adoption, optimization, value realization and overall health of our customer base for these solutions, in addition to building reference-able customers.
A typical day will include…
This role is a fit for you if…
What We Offer…
Bullhorn’s core purpose is to create an incredible customer experience, which starts with first creating an incredible employee experience. Our vision is for every employee to have a sense of belonging, a voice that is heard, and a clear path for success. We are committed to building diverse and inclusive teams, and our culture is shaped by our five core values: Ownership, Energy, Speed & Agility, Service, and Being Human.
We’re looking for real-life humans, each with their own unique set of thoughts, beliefs, cultures, identities, and a background and body that is completely individual. We also love humans who have taken less traditional paths of education and believe that experience and learning come in many forms. Together, all these unique individuals make Bullhorn stronger. If you’re reading this, you’re probably applying for/considering applying for a job with us, and we want you to know that Bullhorn is an equal opportunity employer. For us, that means we always have, and will always, strive to be as inclusive as possible in all aspects of employment and that we do not and will not tolerate discrimination of any kind.
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