Builders FirstSource Looking for Salesforce Effectiveness & Training Manager HQ Sales Excellence at Dallas, TX  Full Time

PURPOSE

At BFS, the Salesforce Effectiveness and Training Manager will lead sales training and field implementations of sales tools and assist with the development of processes and tools to help drive world-class sales force activity with a high degree of focus on the needs of our growth-oriented organization. The position will play a vital role in ensuring BFS continually improves and enhances our Salesforce platform, gathering requirements and feedback from our end-users, designing scalable best practice solutions, and managing the product road map. Additionally, this position will help identify opportunities for sales process improvement and collaborate with the corporate sales and operations team to create processes, tools, and training to drive change.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Plan and deliver CRM strategies across the organization to retain existing customers, increase brand loyalty, and expand the company’s brand value.
• Ability to lead mid to large group training for diverse audiences with differentiated skill-sets.
• Collaborate with SalesForce Product Owner on defining the capabilities and driving the implementation of the required CRM infrastructure.
• Collaborate with key corporate functions, senior field leadership, area-level leadership, sales manager, general managers, and field-based sales teams.
• Strategically plan, execute and assess the performance of individual CRM program strategies within the internal teams.
• Ensure the CRM system provides an effective sales funnel.
• Troubleshoot software or user errors that inhibit the efficiency of the interaction between people and technology.
• Responsible for organizing and participating in the strategic Field Implementation of Sales tools.
• Create and maintain a change management strategy for sales training implementation that includes field feedback, net promoter scores, usage metrics, and accountability.
• Assist in creating training materials for diverse groups of end-users up to and including executive-level training.
• Lead change management efforts across the organization to drive the adoption of technology and sales processes to focus on improving selling behaviors from our team members.
• Regularly evaluate sales performance, identify key performance indicators and predictors and sales pipeline processes, and help create training and strategies to improve performance.
• Create and utilize a system evaluating sales talent, capacity, and future growth.
• Identify and document the obstacles to sales growth and then work with the Sales Operations team to create solutions.
• Assist in creating and maintaining various sales recognition and motivational tools.
• Identify, document, and evaluate critical sales best practices and create an engagement strategy to disseminate them throughout the company.
• Assist in creating, evaluating, managing, and implementing new hire sales training programs for sales associates and sales leadership.
• Assist the Sales and Operations team in standardizing and developing Sales reporting tools and analytics.
• Other duties may be assigned.

SUPERVISORY RESPONSIBILITIES

This position has no supervisory responsibilities.

MINIMUM REQUIREMENTS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

• Bachelor’s/Postgraduate degree or equivalent work experience
• Two (2) + years of Salesforce Administration hands-on experience withSales Cloud and Service Cloud and strong Salesforce product knowledge
• Trailhead Badges/Super Badges, preferred
• Previous training experience with CRM software, preferred
• Experience with instructional design
• Certified Salesforce Administrator, preferred
• Additional Salesforce certifications, preferred
• Experience implementing Salesforce configuration changes, including (but not limited to): Workflow, Process Builder, Flow, assignment rules, approval processes, fields, page layouts, record types, dynamic layouts, apps, actions, custom settings, mobile administration, dashboards, and reports
• Demonstrates continued personal/professional development
• Active in the Salesforce community

COMPETENCIES

• Excellent verbal and written communications skills
• Excellent presentation and facilitation skills with the ability to develop instructional material that can be easily understood
• Ability to work effectively under pressure with constantly changing priorities and deadlines
• Ability to be self-starting and self-motivated
• Ability to work in an autonomous environment as well as in a team environment
• Ability to work with other work teams and develop solid working relationships and rapport
• Strong leadership and management skills, including driving results through people
• Skill in establishing and maintaining effective working relationships
• Experience in change management and governance
• Ability to train end-users and key stakeholders
• Proficiency in Microsoft Office Suite

WORK ENVIRONMENT / PHYSICAL ACTIVITY

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Work is in an office setting and generally sedentary with physical effort associated with using a computer, but may involve walking or standing for brief periods of time.
• May be required to occasionally lift, carry, push, pull, or otherwise move objects up to 25 pounds.
• Travel by vehicle and/or airplane is required.
• Approximately 75% of the time will be spent in assigned areas of responsibility.

Builders FirstSource is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, protected veteran status or status as an individual with a disability.

In compliance with the ADA Amendments Act (ADAAA), if you have a disability and would like to request an accommodation in order to apply for a position with Builders FirstSource, please call (214)765-3990 or email:. Please do not send resumes to this email address – it is intended only to be used to request an accommodation in submitting an application for a job opening.

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