BTI Solutions Looking for Transportation Operators / Plano, TX / Logistics / Sc766731 at Plano TX Full Time

BTI Solutions offers a competitive benefits package that includes:Medical, Dental, Vision, Life insurance, 401K, Sick Leaves, and more.Job Function/Description
SOP/Work Instructions maintenance and ensuring operational best practice in line with customer requirements as well as ensure operational SOP compliance
Booking, Tracking, Tracking of Cargo (FTL/LTL/AIR)
Customer Service including all happenings from booking to cargo delivery in a timely manner
Daily liaison with customer, carriers, internal staff
Maintaining essential account documentation with up-to-date information and ensuring that it is filed and stored so as to be readily accessible to the team when/if needed
Increase customer satisfaction and business share through regular contact (i.e., phone, heavy email communication)
Monitor account issues and communicate/liaison with management to implement/drive solutions
Able to analyze service and cost data for actions or recommendations for business improvement
Recommend when needed changes in current processes
Reporting as needed (Service failure report, claim/damage report, others)
Accuracy of data entry into Cello and other systems as needed
Monitor trends and report changes to Management for actionQualifications
Education: College preferred
2-3+ years in FTL/LTL Transportation dispatching or operations
Experience with NAFTA/USMCA cross border transportation preferred.
Proficient in Microsoft Office application such as Excel/Power point/Word/Outlook
Excellent written and oral skills (English) Bi-lingual candidates encouraged to apply (English/Korean, English/Spanish)
Able to engage and work directly with customers
Solutions minded
Highly Self Motivated and minimal supervision needed
Organized and detail oriented
Handle high pressure and fast pace operations as needed
Strong work ethic
Open to learning other modes of transportation as needed
Warehouse and/or manufacturing knowledge helpfulBTI Solutions, Inc. is an Equal Opportunity Employer M/F/D/V.