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Our culture lifts you up-there is no ego in the way. Our common purpose? We all want to win for our customers. We aim to always be evolving, dynamic, and ambitious. We believe in the power of genuine connections. Each employee is a part of what makes us unique on the market: agile and dedicated.
Time Type:Regular
Job Description :
About Our Company
Breezeline is a dynamic, innovative company providing the very best Internet, TV, and Voice service to the US markets we serve. We Are ‘Above And Beyonders’, who consistently strive to surprise and delight our customers by doing the unexpected. We continually look for new and better ways to enrich our customers’ lives through connected and memorable experiences.
As the 8th largest Internet provider in the United States, Breezeline provides Internet, TV, Voice, and enterprise business services to more than 1.3 million business and residential customers across thirteen states. Headquartered in Quincy, MA, Breezeline is a wholly-owned subsidiary of Cogeco Communications Inc. (TSX: CCA).
Why Work At Breezeline?
As one of the country’s fast-growing Internet service providers, Breezeline offers our colleagues a vibrant workplace culture and excellent career opportunities. As a proudly diverse and inclusive organization, we believe that every person’s unique individuality should be welcomed and celebrated, and their abilities and potential should be honored and recognized. It is a key part of our culture to actively promote opportunities internally to ensure that you are never static in your career with us.
Internal Values – How we act
We’re proud that Breezeline is unlike any other employer in the industry. We work hard, but we never lose sight of the big picture. We understand that our colleagues are looking for more than just a great job – they want an extraordinary life – and at Breezeline, we want to make that a reality.
And here is how we do it.
Fun: We laugh a lot. It makes every day brighter, and if you don’t love what you do, you’re not doing it right.
Job flexibility: We think everything you do matters – at work and home.
Discounted services: We offer our customers some fantastic services, and we think you deserve to enjoy them in your home, too.
Total Rewards: Let’s be honest, everyone wants to make a good salary. We offer attractive total rewards and a great culture to go along with it. We’ve got you and your family covered with one of the best packages in the business.
Career evolution: At Breezeline, you get more than just a job. You get all the tools you need to learn, grow, and achieve your career goals!
Cutting-edge technology: Do you have a passion for technology? Great, we do, too. At Breezeline, you will get the opportunity to manage, influence, play, create, fix, and re-shape the industry.
Job Summary:
The VDI Desktop Engineer is responsible for the deployment, user experience, and administration of the Virtual Desktop Environment. This role requires a desktop engineer with strong Windows desktop operating experience in a virtual environment. You’ll work closely with VDI Systems Infrastructure Engineer as well as both IT Operations and engineering departments to evolve the environment and VDI desktop standards while implementing security best practices.
Job Responsibilities:
VDI Administration and Support:
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Manage and maintain the VMWare Horizon virtual desktop environment, including provisioning, patching, and troubleshooting.
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Execute desktop image deployment procedures, including effective use of App Volumes and other supporting technologies.
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Work with the IT Operations team to ensure that virtual desktops are secure, reliable, and scalable.
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Coordinate security and bug patching of images leveraging the QA environment.
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Development and maintenance of VDI gold images.
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Provisioning and administration of desktop pools.
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Troubleshoot and resolve issues related to virtual desktops, applications, user profiles, and connectivity.
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Develop and enforce VDI policies, security measures, and access controls.
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Provide technical support and guidance to end-users, including incident resolution and problem management.
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Perform testing of regular backup, restore, and disaster recovery procedure to ensure data integrity and availability.
Performance Optimization and Tuning:
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Conduct performance tuning activities of the desktop environment to optimize resource utilization and enhance user experience.
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Monitor and analyze VDI metrics and usage patterns to proactively identify areas for improvement.
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Recommend and implement enhancements to improve scalability, reliability, and performance.
Operations:
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Monitor and maintain the overall health and performance of the VDI environment.
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Manage and maintain the VMWare Horizon virtual desktop environment, including provisioning, patching, and troubleshooting.
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Ability to configure and manage Active Directory, group policies, and general Windows administration.
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Work with the IT Operations team to ensure that virtual desktops are secure, reliable, and scalable.
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Testing of software deployments, updates, and performance impacts.
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Setup the automation of virtual desktop and system profile refreshes.
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Participate in an on-call rotation for after-hours escalation.
Documentation and Knowledge Sharing:
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Create and maintain comprehensive documentation, including design specifications, configuration guides, and troubleshooting procedures.
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Contribute to the development and delivery of training programs to educate end-users and IT staff on VDI best practices.
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Stay up to date with the latest VDI technologies, industry trends, and emerging solutions.
Job Qualifications:
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Bachelor’s degree in computer science, information technology, or a related field (or equivalent experience).
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4 to 6 years working within the enterprise desktop field.
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4 to 6 years of hands-on experience with VMWare Horizon.
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4 to 6 years supporting, deploying, and maintaining Windows 10 and above.
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3 to 5 years experience administering Active Directory.
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Knowledge of enterprise software distribution/management systems.
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Scripting experience with tools such as PowerShell, Python, or CLI are a plus.
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Experience with networking concepts, protocols, and security principles related to VDI.
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Customer service skills, with an eye for detail and user experience.
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Excellent communication and interpersonal skills to collaborate with cross-functional teams and end-users.
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Analytical and problem solving skills.
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Relevant certifications, such as VMware Certified Professional (VCP) are a plus.
Location:
This is a hybrid position and will report to one of the following Breezeline office locations:
Quincy, MA
Rochester, NH
Johnstown, PA
Miramar, FL
Available Benefits:
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Medical coverage (including prescription and vision plans)
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Dental coverage
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Life Insurance (1x salary at no cost to employee)
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Long and short-term disability insurance (no cost to employee)
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Voluntary employee, spousal, and child life insurance
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Company recognized Holidays with additional Floating Holidays
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Paid Time Off (PTO) programs
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Comprehensive Flex Work Policy
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401(k) plan eligibility (company match 50% up to 5% of eligible contributions)
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Participation in the Employee Bonus Plan
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Participation in the Cogeco Stock Purchase Plan
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Complimentary and discounted broadband services (for those in our service area)
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Tuition Reimbursement
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Headspace Membership
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Opportunities for LinkedIn Learning subscriptions for select colleagues
Location :Rochester, NH
Company :
Breezeline
At Cogeco, we know that different backgrounds, perspectives, and beliefs can bring critical value to our business. The strength of this diversity enhances our ability to imagine, innovate, and grow as a company. So, we are committed to doing everything in our power to create a more diverse and inclusive world of belonging.
By creating a culture where all our colleagues can bring their best selves to work, we’re doing our part to build a more equitable workplace and world. From professional development to personal safety, Cogeco constantly strives to create an environment that welcomes and nurtures all. We make the health and well-being of our colleagues one of our highest priorities, for we know engaged and appreciated employees equate to a better overall experience for our customers.
If you need any accommodations to apply or as part of the recruitment process, please contact us confidentially at
