BlueOptima’s vision is to become the global reference for the optimisation of the performance of Software Engineers across all industries. We provide industry-leading objective metrics in software development. We enable large organisations to deliver better software, faster and at lower cost, with technology that pushes the limits of what has been done before.
BlueOptima is a company built on transparency, collaboration and accountability. We provide organisations with an objective, data driven insight into developer efficiency and how we operate internally is a direct reflection of this. We promote an open minded environment and encourage our employees to create their own success story in this high performance environment.
We currently are a company of 5 office locations, with headquarters in London and additional offices in India, Mexico and the US. A total number of 140+ employees from 24 different nationalities.
Job Description
As the Head of Customer Success EMEA, you will report directly to the CEO and work closely with other key stakeholders to develop and execute a customer success strategy that puts our customers first and ensures they are achieving their desired outcomes with our products and services. You will be responsible for leading and growing the customer success team across the EMEA region and also work closely with our sales, marketing, and product teams to identify opportunities to improve customer satisfaction and retention, and to identify new revenue streams that are aligned with our customers’ needs.
Your team:
Your initial focus will be to develop and execute customer success strategy in the region to then gradually take up management of 4 existing Customer Success Managers and further grow the team in the future. You will work alongside the Customer Success Team based in the US.
Qualifications
Responsibilities and tasks:
What You Need to Succeed at BlueOptima:
Good to have
Additional Information
Why join our team?
Culture and Growth:
Benefits:
Salary:
Base: £77,000 – 85,000
OTE/BONUS: £116,000
Stay connected with us on LinkedIn or keep an eye on our career page for future opportunities!
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