Avaya Looking for Customer Software Support Engineer II – Remote U.S. Full Time

Businesses are built by the experiences they provide, and every day millions of those experiences are delivered by Avaya Holdings Corp. (NYSE: AVYA). Avaya is shaping what’s next for the future of work, with innovation and partnerships that deliver game-changing business benefits. Our cloud communications solutions and multi-cloud application ecosystem power personalized, intelligent, and effortless customer and employee experiences to help achieve strategic ambitions and desired outcomes. Together, we are committed to help grow your business by delivering Experiences that Matter. Learn more at www.avaya.com.

is a global leader in digital communications products, solutions, and services for businesses of all sizes delivering most of its technology through software and services. We enable organizations around the globe to succeed by creating intelligent communications experiences for our clients, their employees, and their customers. Every minute of every day, we power positive and productive interactions that drive customer loyalty, team collaboration and business success.

We’re focused on Innovation without Disruption, removing barriers, and placing our customers best interests at the forefront of everything we do. The world is evolving in technologically exciting ways, and we strive to lead revolutions in how businesses leverage the cloud, artificial intelligence, automation, and mobility.

We aren’t just focused on customer experience, we also prioritize the employee experience, and we work hard to engage and empower our people throughout their career with us. We’re seeking the best diverse talent to shape and transform how the world connects. Find out moreat

Applicants must already be located within the U.S. and this role is not eligible for sponsorship. As a member of a diverse team, the Customer Support Analyst supports end-user installations and migrations to Avaya Aura from Avaya CS1000 in a large-scale enterprise solution. Works with limited guidance on projects within the defined criteria. Provides solutions to a diverse range of moderately complex problems.To be successful in this role you will need to manage time well and be a self-starting team player.

• Provide software support for integrated Avaya Aura Communication solutions utilizing Communications Manager, Systems Manager, Session Manager, Voicemail in a SIP environment
• Programming, implementation, and professional services support on Avaya Aura Communication Manager.
• Expand and test Aura features including stations, trunking, ARS, AAR, UDP, CORs, COS, Hunt groups, coverage paths, VDN’s, vectors, announcements, and all other associated system features
• Maintain integrity of resource tracking documents
• Provisioning of new phones, users, mailboxes, E911 utilizing the following: System Manager, Communication Manager, Session Manager, and IX Messaging
• Collaborates closely with other team members in a virtual work environment.
• Develop and contribute to process documentation

• VOIP/SIP experience
• Experience in large scale Enterprise Solutions
• 3-5 years experience with Avaya Aura communications solutions
• CM core and station programming within the implementation of AVAYA Communication Manager, SMGR Ability to manage time well and meet multiple deadlines
• Excellent writing and communication skills

SKILLS & COMPETENCIES

• MS Excel
• Nice to have- XML and/or VBScript
• Any hands-on experience with any of the following:
• Avaya Contact Center Applications
• Avaya Session Manager
• Avaya SMGR
• Avaya IX Messaging
• Unified Communications – Video Conferencing, Softphones, CS1000 and AACC
• Ability to manage time well and meet multiple deadlines
• Strong Avaya Communication Manager programming skills

The pay range for this opportunity is from $71,900 to $97,050 + performance-related bonus + benefits

This range represents the anticipated low and high end of the salary for this position. This role is also eligible to receive an annual bonus that aligns with individual and company performance. Actual salaries will vary and are based on factors such as a candidate’s qualifications, skills, competencies, and location.

Avaya is an Equal Opportunity employer and a U.S. Federal Contractor. Our commitment to equality is a core value of Avaya. All qualified applicants and employees receive equal treatment without consideration for race, religion, sex, age, sexual orientation, gender identity, national origin, disability, status as a protected veteran or any other protected characteristic. In general, positions at Avaya require the ability to communicate and use office technology effectively. Physical requirements may vary by assigned work location. This job brief/description is subject to change. Nothing in this job description restricts Avaya right to alter the duties and responsibilities of this position at any time for any reason. You may also review the Avaya Global Privacy Policy (accessible at https://www.avaya.com/en/privacy/policy/) and applicable Privacy Statement relevant to this job posting (accessible at https://www.avaya.com/en/documents/info-applicants.pdf). #LI-LD1