Auto Club Group Looking for Leisure Travel Consultant at United States Full Time

The Auto Club Group (ACG) provides membership, travel, insurance and financial services offerings to approximately 9 million members and customers across 11 states and 2 U.S. territories through the AAA, Meemic and Fremont brands. ACG belongs to the national AAA federation and is the second largest AAA club in North America

I. Position Description

Primary Duties and Responsibilities (details of the basic job functions):

Services and sells domestic and international airline tickets, Car rental, Hotel and Travel insurance to Leisure Travel Clients/Customers/Executive Management/Board Members/Field and Call Center Agents through an in-bound telephone environment.

Determines member/customer/executive client needs based on individual consultation and emphasizes preferred vendors as appropriate.

Cross selling of membership to align with the ACG Connected Member Vision

Consummates sales by making necessary travel arrangements and advises Leisure travelers/arrangers of various travel information including cancellation/change penalties, schedules and fares.

Receives, investigates and provides timely resolution to travel problems and issues.

I. Preferred Qualifications

• Certified Travel Counselor designation, college level coursework, technical school or related work experience.
• Experience as a lead/senior travel agent.
• advanced sales techniques
• computerized reservation system equipment

III. Work Environment

Works in a remote/virtual environment.

Qualifications

II. Required Qualifications:

Education:

• HS diploma or equivalent
• Successful completion of AAA approved training programs within 12 months

Experience:

• Extensive travel agent experience with emphasis on domestic and international airline transactions done through the Computer Reservation System (CRS) and auto faring of transactions.
• Car, Hotel and Insurance knowledge

Knowledge and Skills:

• tourism nomenclature
• North American geographical relationships
• worldwide reference sources
• plan and book Western Hemisphere and European international airline reservations on the Computer Reservation System (CRS)
• plan and book complex international and domestic itineraries, hotel, car and rail reservations
• meet or exceed established performance, production and quality standards
• operate an Apollo or other CRS and acquire a thorough knowledge of all necessary Apollo/CRS functions
• review all fare options, including Agentware, and provide enhancements to the basic travel purchase, including hotels and cars
• perform basic mathematical skills including percentages
• communicate effectively in the work environment and with the public
• plan and organize with an attention to detail and accuracy throughout the selling/servicing process
• work in a team environment to promote member/customer satisfaction
• learn and use a variety of travel related information including geography and travel resource material
• work independently with minimal supervision
• arrange travel itineraries for small groups
• work with the Travel Group Department to procure airline agreements and book air for incentive and leisure groups
• offer advice on the destination and be knowledgeable about making transportation and accommodation requests
• keep abreast of developments in foreign countries that may influence travel arrangements or make a destination unsafe
• be knowledgeable about passport and visa requirements for international travelers
• familiarity with the internet
• be knowledgeable about Travel Entry Requirements and Protocols for Domestic and International Destinations

The Auto Club Group offers a competitive compensation and benefits packages including a base salary with performance based incentives; medical/dental/vision insurance, 401(k), generous time off, a complimentary AAA Membership and much more!

Total Compensation Overview:

• The Leisure Travel Consultant will earn a competitive salary of $36,000 to $48,000 annually with annual bonus potential based on performance.
• Excellent and comprehensive benefits packages are just another reason to work for the Auto Club Group. Benefits include:
  • 401k Match
  • Medical
  • Dental
  • Vision
  • PTO
  • Paid Holidays
  • Tuition Reimbursement

Important Note:

ACG’s Compensation philosophy is to provide a market-competitive structure of fair, equitable and performance-based pay to attract and retain excellent talent that will enable ACG to meet its short and long-term goals. ACG utilizes a geographic pay differential as part of the base salary compensation program. Pay ranges outlined in this posting are based on the various ranges within the geographic areas which ACG operates. Salary at time of offer is determined based on these and other factors as associated with the job and job level. The above statements describe the principle and essential functions, but not all functions that may be inherent in the job. This job requires the ability to perform duties contained in the job description for this position, including, but not limited to, the above requirements. Reasonable accommodations will be made for otherwise qualified applicants, as needed, to enable them to fulfil these requirements.The Auto Club Group, and all of its affiliated companies, is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability or protected veteran status.

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