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Pay Range:
- $19.00 per hour (Paid Weekly)
Overview:
Cox Automotive is searching for a remote Technical Customer Care Specialist! This is a Call Center position where most of troubleshooting is over the phone. The Technical Support Specialist will work directly with customers via phone and email to resolve their application and product issues. This position requires self-initiative, ownership, excellent listening skills, and motivation to provide exceptional customer service from inception to resolution for each issue. Your technical and interpersonal skills are critical to success in this position. This is a temporary 6-month assignment.
Cox Automotive is a leading provider of automotive products and services, offering a wide range of solutions to dealers, manufacturers, and consumers. With a focus on innovation and customer service, Cox Automotive helps clients navigate the ever-changing automotive industry landscape. From digital marketing and software solutions to vehicle remarketing and logistics, Cox Automotive is dedicated to driving the future of the automotive industry.
This is a 6-month W2 contract assignment with the opportunity for contract extension or to transition to a permanent, full-time role based on performance and business needs.
Responsibilities:
Responsibilities of the Technical Customer Care Specialist:
- As a Technical Support Specialist, you will represent VinSolutions in customer communication via phone and email to assist customers in resolving technical issues
- Demonstrate strong interpersonal and communication skills, while working with diverse audiences
- Exhibit personal responsibility, accountability, and teamwork
- Troubleshoot difficult problems with either the customer’s configuration, our software, or other vendor integration points
- Provide one-on-one training to new and existing customers as needed while working on support tickets
- Identify and resolve issues that prevent users from utilizing our software
- Provide proper follow-up, even when a problem has not been resolved, to ensure customer is kept apprised of issue status
- Maintain strong working knowledge of released products
Minimum Qualifications:
Qualifications of the Technical Customer Care Specialist:
- High school diploma / GED required
- Ability to analyze, troubleshoot, and document issues related to system performance and functionality
- Experience supporting online products and services
- Experience using web developer tools to troubleshoot website problems. Ex: Chrome, IE, Firefox, and etc.
- Experience supporting mobile devices such as IOS and Android
- Excellent oral and written communication skills
- Requires attention to detail and the ability to adapt to change
- Ability to accurately facilitate communication between the customer description and the written word in the CRM ticketing system
Preferred Qualifications:
- College degree preferred; at a minimum Associates Degree or Technical Certification or commensurate work experience
Benefits:
- Comprehensive Benefits Package available based on eligibility
- Medical, Dental, Vision
- Short-Term Disability (STD)
- Long-Term Disability (LTD)
- Supplemental and Voluntary Life Insurance
- 401(K)
- Commuter Benefit Program
Requisition Disclaimer:
As a woman-owned firm, Atrium values diversity. We are an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, genetic information or any other characteristic protected by law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
This job posting is for a temporary role as an employee of Atrium on assignment at Cox. The individual selected for this role will be offered the role as an employee of Atrium; compensation, medical benefits, fringe benefits and other terms and conditions of employment shall be presented by Atrium upon offer. The pay rate range provided is a reasonable estimate of the anticipated compensation range for this job at the time of posting. The actual pay rate will be based on a number of factors, including skills, competencies, experience, location and/or being pursued and other job-related factors permitted by law. In addition, this role will be eligible for overtime pay, in accordance with federal and state requirements
By applying for this position you agree to the Atrium Terms and Conditions. Agreeing to these terms, includes permission to use the email address and mobile phone number you provide during the application process or throughout the duration of your prospective or actual employees to notify you of job openings, profiles, articles, news, and other employment-related information, as well as to notify you of special promotions or additional products and services offered by us or our affiliates and partners (collectively, “Atrium Alerts”). Atrium Alerts may be sent by email, phone or text message. Your personal information will be safely stored in our database. Atrium does not sell your personal information to third parties. Text message and data rates may apply. To OPT OUT of text messaging or to modify your communication preferences for Atrium Alerts at any time, please contact us at ***************@atriumstaff.com.
If you do not agree with the Atrium Terms and Conditions, you can still complete your application for this position by emailing your resume to our team at **********@atriumworks.com. Please include the job title in the subject of your email.
NO C2C OR THIRD-PARTY VENDORS
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