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Job Description
The Role
Mission
To facilitate growth of Power Technique’s Aftermarket and support the capital equipment sales through a strong commitment to the delivery of high-quality technical support to all Power Technique customers.
This position is responsible for the technical support on the assigned Power Technique Service’s product line (for example, portable generators, light towers, portable air compressors, hand-held tools, and/or pumps). Support will primarily be provided for the assigned product line, but may also include support for our other core products. There will be a dedication to continual product improvement by communicating through our distribution network, internal personnel, and the Product Companies.
Roles and Responsibilities
- Technical support specialist for assigned product lines.
- Offer timely technical service support to our customers and internal customer service group via phone, e-mail, etc.
- Provide onsite troubleshooting, as needed.
- Communicate with factory engineering as well as local vendors to resolve quality issues, and to seek retribution of warrantable issues from both the product companies as well as local vendors.
- Develop and provide technical service training for customer center service teams and distributors.
- Provide a high level of customer service.
- Develop rapport with customers through effective communication, interpersonal skills, and professionalism.
- Train and assist other technical support personnel and service technicians.
- Provide technical support during evening and weekend hours on a rotating “on call” schedule.
- Communicate all relevant product, technical service and training activities and work together to sustain the product integrity.
- Prepare necessary information as requested whether routine or for special occasions.
- Participate in company planned training as required.
- Work to understand and utilize information and communication systems and tools, i.e. e-mail, SAP, BPCS, Microsoft Office software, etc.
- Act on behalf of peer group members in their absence as and when called upon to do so either by design or circumstance.
- Perform other duties as assigned.
What you can expect from us?
Choose your career with us!
The Atlas Copco Group serves customers through innovative compressors, vacuum solutions, generators, pumps, power tools and assembly systems. We are a global and diverse Group of many strong brands and around 37 000 employees representing different cultures in more than 180 countries. We have a wide range of positions so whatever your interests or area of expertise, we offer interesting challenges and the opportunity to grow.
Passionate people create exceptional things. At Atlas Copco we believe in challenging the status quo, always looking for a better way. Our leading-edge technology enables us to innovate for the future. We believe that people make it happen and with us you are empowered to act. Your ideas can make a real difference and contribute to the quality of life for people everywhere.
We are proud of our strong and efficient training and development processes. And we collaborate across national and competence borders, something that gives you the chance to move between business areas, countries and functions. Whether you want to change track in your career, become a specialist or manager – there is always an Atlas Copco way open for you.
When you join Atlas Copco you are entrusted with a great deal of responsibility from day one. Why? Because we know that you have the drive to develop on your own initiative and the ability to make sound decisions – but also that you will ask for help when you need it. Since you gladly share your knowledge and expertise, we can also give you more professional freedom.
At Atlas Copco, we have a world of experience behind us with all kinds of people from many backgrounds. The one thing we all have in common is that we are passionate about what we do and love new challenges. Each day brings us new opportunities to grow, both as persons and professionals.
Learn more at
Attractive benefits Include: * Excellent compensation package, including a flexible benefits plan, and generous 401 (k) retirement plan * Health insurance/ Dental insurance/ Vision insurance * Paid time off; Holiday and Vacation * Life & Disability insurance * Competitve Salary based on knowledge, skills, and experience.
Power Technique North America LLC (PTNA-CC) is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: PTNA is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at PTNA are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sec (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. PTNA will not tolerate discrimination or harassment based on any of these characteristics. PTNA encourages applicants of all ages.
What we expect of you?
QualificationsExperience:
- Two to three years technical field or shop service experience maintaining and repairing power equipment (Atlas Copco and other) or equivalent.
- Demonstrated expertise in the maintenance, overhaul, and repair of a wide variety of products within the assigned product line.
- Two years of progressive work experience in a related industry.
Certifications/Licenses:Maintain a valid driver’s license.Maintain current Safety & Health Administration required training certificates.Education:A High School diploma or GED is required.Skills:Knowledge:Advanced knowledge of the products within your assigned product line, as well as working knowledge of other product lines supported by the Company.Competence with high and low voltage electrical control systems is required.Knowledge of construction equipment repair and maintenance.Skills/Abilities:Strong mechanical and electrical skills.A basic level of understanding and competence with computers and associated systems (Microsoft Office, SAP, etc.), business systems, distribution channels and accounting practices.Ability to work independently and be a self-starter.Excellent communication skills with a strong customer focus.Willingness to grow within the business.Travel:This position requires a modest level of travel within the United States and internationally, at minimum 25% to maximum 70%.
City
Rock Hill
Start a journey of endless opportunities
At Atlas Copco we believe in challenging the status quo, always looking for a better way. Our leading-edge technology and great ideas enable us to innovate for the future.
We believe that passionate people make it happen. You are a brand ambassador and our face towards our customers. With us you drive your own professional journey and you are empowered to act.
We offer a wide range of interesting job roles and many opportunities to grow. This is where it begins – Join us at the Home of Industrial Ideas.
Atlas Copco North America LLC is an equal opportunity employer and does not discriminate in hiring or employment related decisions because of race, color, sex, religion, national origin, age, disability, sexual preference, genetic information, protected veteran status or any other protected class. Job promotions at Atlas Copco will be based on such factors as quality of work, prior job performance, attendance, safety record, and ability to work well with others. Accessibility Notice: If you need reasonable accommodation for any part of the employment process due to a physical or mental disability, please send an email to: [email protected] or call 973-397-3400. Reasonable accommodation requests will be considered on a case-by-case basis.
