Astound Broadband Powered By Wave Looking for Supervisor, Retail Sales at Depoe Bay, Oregon Full Time

Supervisor, Retail Sales

Base Location can be in Depoe Bay, Waldport, or Sheridan, Oregon

Astound Broadband, the sixth-largest telecommunications provider in the United States, is a leading supplier of cutting-edge technology and communications services—and applicants like you make it all possible. To develop your career, we provide one-on-one training and coaching, a supportive work environment and the opportunity to represent a superior telecommunications company.

Additionally, we offer a robust benefits package, including rewards, recognition and employee discounts to ensure your continued success.  With us, you’ll stay empowered to do your best work by creating astounding possibilities for local communities and beyond.

Purpose of Position: The Supervisor, Retail Sales contributes to the company’s success by effectively supervising, supporting and developing a professional retail sales team and driving incremental sales across multiple stores in Oregon state.  This role will work collaboratively with peers across the region to drive improvements in customer satisfaction and operational efficiency, while bringing consistency across all retail stores.

Duties and Responsibilities –

Promote and maintain a performance-based culture, where employees are inspired to do their best and act as a mentor to promote employee development

Provide leadership, guidance, coaching and motivation to the team to retain great talent

Promote outstanding customer experience within each retail store 

Achieve sales and service goals through effective, daily supervision, coaching and consistent performance management (ex. Discipline) of the sales team

Make recommendations for incentive programs that motivate the retail sales team to achieve monthly sales targets; Collaborate on sales promotion activities to maximize sales

Manage payroll time sheets and ensure accurate timekeeping practices are observed and employees their lunch/breaks according to federal and state guidelines

Manage employee schedules to ensure proper store coverage while maximizing employee efficiency

Provide on-boarding support, observe and provide feedback to new hires to ensure they are on-track with their training schedule

Make recommendations to resolve issues that affect the stores service, efficiency, and productivity

Monitor customer, market and competitor activity and trends, and provides feedback to the Retail Sales Manager

Ensure the team maintains a neat appearance in accordance with local uniform/dress code expectations, builds collaborative relationships with market and region stakeholders including the operations managers

Inspect premises of stores to ensure that adequate security exists and that physical facilities comply with safety and environmental codes and ordinances

Maintain, uphold and audit PCI compliance

Understands and follows all company safety standards and practices, accident reporting procedures, and applicable OSHA regulations.

Ensure retail sales team is proficient and effective in the following areas:

Selling target products and packages and effectively communicating  system prices, channels, services and packages to customers and potential customers

Demonstrating and/or communicating Astound Broadband’s various products, services and promotions to inbound customer traffic at the retail store or over-the-phone to all current or potential customers

Establishing rapport, uncovering customers service needs and offering solutions as appropriate

Reviewing existing  customers’ current service and presenting new solutions when appropriate

Determining  a customer’s level of satisfaction with their service and taking steps as needed to ensure that their experience with Astound Broadband is a positive one

Ensuring team maintains a neat appearance, shows respect to internal/external customers, and respect of customer property

Providing accurate and efficient feedback to customer issues quickly and efficiently by improving personal technical knowledge and understanding of all services and equipment

Utilizing billing system and other sales and marketing related tools to effectively identify and quickly provide answers to customer inquiries

Resolving customer questions and concerns efficiently

Processing installation, service change, disconnects and trouble call work orders according to departmental policies and procedures

Receiving/processing customer payments, and accurately balancing a cash drawer on a daily basis

Tracking sales productivity on sales forms/ reports as provided by the company;  Ensure all required paperwork is legible, complete and submitted in a timely manner

Other duties and responsibilities as assigned

Requirements/Qualifications

Education: High school diploma or equivalent

Experience: Minimum 3 years’ experience in Broadband sales or other retail environments

Knowledge, Skills and Abilities:

• Highly productive and prioritizes multiple tasks to maximize customer acquisition and retention

• Must have previous experience in retail sales store management

• Experience in retail operations, merchandising, and people management

Diverse Workforce / EEO:

Astound Broadband is proud to be an Equal Opportunity Employer. We embrace, support, and thrive on each other’s differences to maximize the experience of our teammates and our community.  We are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates without regard to race, color, religion, sex, pregnancy (including childbirth, lactation and related medical conditions), national origin, age, physical and mental disability, marital status, sexual orientation, gender identity, gender expression, genetic information (including characteristics and testing), military and veteran status, and any other characteristic protected by applicable law.

 

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)