Artera Looking for Head of People at NAMER Full Time

About Artera

Our Mission: Make healthcare #1 in customer service.

What We Deliver: Artera (formerly WELL Health ® ) is the patient communication platform that delivers happier staff, healthier patients, and more profitable organizations. We enable two-way conversations between patients and their healthcare teams through secure, multilingual messaging across multiple channels – including text, email, and telephone. By unifying disjointed touchpoints into a single, intuitive channel, Artera fuels connected patient experiences and empowers organizations to deliver the best customer service imaginable.

Our Impact: Artera helps 500+ healthcare providers facilitate more than 1 billion messages for 40+ million patients annually.

Our award-winning culture: In 2021, Artera was named #10 on the Forbes list of America’s Best Startup Employers, as well as being named one of Deloitte’s Fast 500 (#133). Artera was also recognized as one of the Best Midsize Companies to Work for in Los Angeles by Built In in 2022, and has been ranked on the Inc. 5000 list of fastest-growing private companies for three consecutive years.

Summary

Reporting into our General Counsel, the Head of People role is a key hire for our People team as well as Artera. This individual will partner with executive leadership as well as the existing People team to iterate on our People foundation as well as set the vision, strategy and execution of the organization moving forward. This individual will build effective cross-departmental relationships to understand how we can positively evolve our people and culture while growing our headcount over the next 18-24 months. This hire will help Artera attract, develop, and retain the very best talent.

A successful candidate will have experience leading a People function from start-up to IPO or have a combination of experience in a start-up as well as a public company. This individual will need to understand the complexity of startup culture and what necessary People strategies will help Artera hit its goals. This person will be adept at partnering with founders as well as the executive team, coaching when necessary and have the ability to tactfully push back, ensuring we are always making the right decisions. This hire will have a deep understanding of existing People practices, but is always willing to hear new ideas and approaches. This person is inquisitive and passionate about learning, growth and development while also keeping up to date with industry People trends.

Responsibilities

Strategic Direction

• Business Alignment – Establish business requirements, analyze internal business needs, and identify areas of opportunity to drive the business forward and meet company objectives.
• Data-Driven Insights – Develop data reporting and metrics to drive insights for the company, including the development of KPIs that promote a culture of evidence-based decision-making.
• Stakeholder Management – Partner with senior leadership and cross-functional stakeholders, to champion organizational change, evolve People Team initiatives, and drive organization objectives from a People lens.

Employee Lifecycle

• Employee Experience – Develop and support a culture that reinforces Artera’s mission and values, fosters employee retention, champions a diverse and inclusive workplace, maximizes the employee lifecycle, and highlights the company as an employer of choice.
• Talent Management – Partner with senior leadership to architect performance management systems that enable employees to live up to their potential and maximize the effectiveness of the organization.
• Team Leadership – Lead a team to design and implement a People Team roadmap that creates a sustainable brand image starting with its employees. This includes; talent acquisition, employee engagement, talent management, and total rewards.

Organizational Development

• Continuous Improvement – Accelerate a continuous improvement mentality by promoting opportunities to improve systems, processes, and people to maximize talent for the organization as it grows and evolves.
• Employee Enablement – Optimize employee productivity and increase performance results through the identification of talent gaps and development needs while supporting learning activities and initiatives to grow leadership at all levels.
• Workforce Planning – Engage leadership in forecasting future talent needs, assessing gaps, and creating an infrastructure that enables Artera to scale smoothly in the future.

Risk Mitigation

• Consultation – Serve as a trusted strategic business partner and conduit of the workforce regarding key organizational and management issues, while simultaneously serving as a change agent and leader in support of the strategic vision.
• Anticipate Needs – Ensure stakeholders have the right insight to inform decision-making by providing informed analysis of key people risks, proactively offering solutions, and advising on appropriate mitigation strategies.
• Policy Development – Oversee administration of human resources policies and procedures including, but not limited to, all stages of the employee journey, benefits, leaves of absence, immigration, and ensuring compliance with employment-related laws and regulations.

Requirements

• Bachelor’s degree in Human Resources, Business, Organizational Development or related field
• 7-10+ years’ experience leading a People function with strong working knowledge of all key functional areas such as recruiting, employee relations, compensation, and benefits
• Expert in state, federal and international employments regulations
• An excellent connector who collaborates, problem solves, and can help celebrate wins while learning from mistakes and always keeping the team in mind
• A strong track record of influencing senior business leaders while demonstrating excellent decision quality
• Demonstrated process capabilities and metrics-driven approach to performance
• Proven success scaling an early-stage business, specifically experience growing headcount in conjunction with a revenue stream from $20 – $100M+ primarily through direct channels

BONUS

• SaaS industry experience preferred
• Experience with M&A and integrating new teams into a larger organization

LOCATION

Artera is Santa Barbara, CA based and remote friendly. If you are located outside of the Santa Barbara area and located within the United States and are interested in working remotely, APPLY TODAY. #BI-Remote

WORKING AT ARTERA

• Company benefits – Full health benefits (medical, dental, and vision), flexible spending accounts, company paid life insurance, company paid short-term & long-term disability, flexible spending accounts, company equity, voluntary benefits, 401(k) and more!
• Career development – Mentorship program, manager development cohorts, employee development funds.
• Generous time off – Company holidays, wellness days, and flexible time off.
• Employee Resource Groups (ERGs) – We believe that everyone should belong at their workplace. Our ERGs are available for identifying employees or allies to join.

SALARY RANGE

Actual base salary will depend on experience, skills, education, geographic location, and/or internal equity.

$143,000 – $223,000

Interested in learning more? Please visit our LinkedIn page or our Life at Artera Instagram (@artera_io) to hear from our employees about working at Artera.

Committed to Diversity, Equity, and Inclusion

Artera is an Equal Opportunity Employer and is committed to fair and equitable hiring practices. All hiring decisions at Artera are based on strategic business needs, job requirements and individual qualifications. All candidates are considered without regard to race, color, religion, gender, sexuality, national origin, age, disability, genetics or any other protected status.

With that said, research shows that women and other underrepresented groups apply only if they meet 100% of the criteria. Artera is committed to leveling the playing field, and we encourage you to apply for positions even if you do not meet 100% of the criteria. We would love to connect with you and see if you would be a great fit for our role!

We’re dedicated to creating an inclusive, equitable, and diverse workplace, where everyone feels safe to be themselves and diversity is a strength. Artera is committed to providing employees with a work environment free of discrimination and harassment; Artera will not tolerate discrimination or harassment of any kind.

Candidates should be aware that Artera currently maintains a policy requiring all employees (Resident, Mobile and Remote) to be fully vaccinated. New employees should be fully vaccinated by their start date. Artera is an equal opportunity employer, and will provide reasonable accommodation to those unable to be vaccinated where it is not an undue hardship to the company to do so as provided under federal, state, and local law.