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AppVault specializes in groundbreaking recruitment software solutions providing a holistic approach to engaging, hiring, and retaining talent. We take steps to fully understand a client’s culture, messaging, and brand to provide cutting-edge recruitment SaaS based solutions to leading B2B brands around the country.
Our mission is to proactively support organizations by creating and distributing strategic multi-channel messaging to highly targeted audiences – communicating unique qualities and identifying the right candidates. Our team is comprised of dedicated and coordinated professionals – analysts, creators, supporters, and leaders – proficient in multitasking and committed to delivering.
About the Opportunity
The Customer Success Specialist will work closely with the Customer Success Manager to ensure all client deliverables are met and client satisfaction is sound across all accounts. To execute this, the CSS will become familiar with our technology and various tasks such as ad management, media implementation, product upsells, data presentation, customer communication, and issue resolution, to name a few.
– Support CSM in day-to-day client communication via email and phone calls
– Manage execution of client deliverables ranging from Creative to Media to Strategy by partnering with the applicable internal and external teams
– Present and implement monthly client media plans and product upsells
– Present performance data bi-monthly to clients
– Media implementation throughout the month as client needs arise
– Become comfortable leading client conference calls and client-facing meetings
– Support CSM in QBR or year-end meeting preparation
– Become comfortable participating with new business pitches
– Occasional travel involved
– Assistance with new client onboarding
– Endless opportunities – we are growing, join us!
What You’ll Bring to the Table
– The CSS identifies as a proactive, detail-oriented problem-solver that thrives in a fast-paced work environment and isn’t afraid of day-to-day challenges. If you are a collaborative go-getter who wants to be a customer advocate and partner closely with a scaling team to drive customer success, this is a great opportunity for you.
– Minimum of 1-2 years of client-facing experience preferred
– BA/BS Bachelor’s degree
– Diligent prioritization skills, strong multi-tasker & ability to adapt to constantly changing and unexpected deadlines
– Highly organized, strong prioritization skills, and detail-oriented
– Ability to learn new platforms and processes quickly
– Obtain a solid understanding of our product offerings and how they benefit our clients’ recruitment strategies
– Proficiency with Microsoft Office
AppVault offers a wide range of benefits, many of which are paid for, or partially paid, for by our company.
1. Health, Life, Supplemental Insurance Benefits
2. 401(k) Savings Plan
3. Unlimited Paid Time Off
4. Paid Holidays
5. Bereavement, Military and Personal Leave
6. Educational Assistance & Continuous Training Opportunities
7. Company Lunches, Happy Hours & Other Extracurriculars
AppVault is an equal opportunity employer. Our success depends heavily on the effective utilization of qualified people, regardless of their race, ancestry, religion, color, sex, age, national origin, sexual orientation, gender, identity, disability, veteran’s status, or any characteristic protected by law.
