Apptad Inc Looking for IT – Exception IT At Naperville, IL, United States Full Time

Job Title : UX Researcher

Job Location : USA-Naperville W Diehl Rd

Job Duration : Long-Term

Job Description :

• Job Description : We seek a User Experience Researcher to lead a team of designers working on innovative digital experiences.
• The ideal candidate will analyze customer behaviors, set up and lead research with internal and external users, identify opportunities to solve problems and create cohesive, best-in-class experiences for our customers.
• You and your team will define early concepts, collect VOB and VOC, articulate end-to-end experiences, and craft elegant design solutions to create a coherent user experience vision across customer journeys.

What You Will Do :

• Lead the entire design process of our digital products & services, from initial research, ideation, conceptualization, and design, to testing and validation.
• Plan and conduct primary and secondary research. Synthesize research, build insights, reframe problems, and provide recommendations that enable our teams to generate and iterate on new solutions.
• Develop and articulate best practices for UX research within product development activities with product teams, stakeholders, and external partners
• Be an integral member leading user research activities for our digital products and services, involved in initial discovery, ideation, conceptualization, and design, to testing and validation.
• Apply Human-Centered Design and Service Design Thinking approaches to guide the discovery and production of low-fidelity and high-fidelity deliverables.
• Plan and co-facilitate workshops internally and externally. Manage approaches that identify and solve complex problems.
• Create project deliverables such as low and high-fidelity UI prototypes, design using a Design System, discussion guides for research, insights reports, and presentations, among other materials relevant to the client challenge.
• Coordinate work activities with your digital team, business teams, and other IT services as required.

Preferred Qualifications :

• Proven experience and knowledge in implementation and facilitation of the overall design process, using a variety of methodologies like Process Mapping, User Journey Mapping, User Story Mapping, Wireframing, UI prototyping, User Testing, etc.
• Experience with industry-standard design and research tools (Adobe CC, Sketch, Figma, InVision, User testing, etc. ).
• Experience designing, building, and managing a Design System across our eco-system of products and services.
• Strong communication and organizational skills with the ability to deal with ambiguity while juggling multiple priorities.
• Experience with Agile and SAFe methodology for creating teamwork and analytics product. Fluent in Azure DevOps, Jira, and Confluence.
• Experience with creating a project vision, execution, and overall quality.
• Experience planning and conducting user research and user testing sessions, including moderator guides to generate artifacts from synthesis.
• Experience advocating a User Centric Design approach that helps understand our users’ needs, pain points, and desires.

Experience in designing responsive digital products, with a strong focus on mobile, both native and hybrid.

• Experience with workshop planning and facilitation.
hour ago