American Express Looking for Senior Associate-Digital Product Management at Phoenix, Arizona Full Time

Senior Associate-Digital Product Management

ID: (phone number removed)

Job DescriptionWork Location Options:

Hybrid

At American Express, we know that with the right backing, people and businesses have the power to progress in incredible ways. Whether we’re supporting our customers’ financial confidence to move ahead, taking commerce to new heights, or encouraging people to explore the world, our colleagues are constantly redefining what’s possible — and we’re proud to back each other every step of the way.

When you join Team Amex, you become part of a diverse community of over 60,000 colleagues, all with a common goal to deliver an exceptional customer experience every day. Here, you’ll learn and grow as we champion your meaningful career journey with programs, benefits, and flexibility to back you personally and professionally. Every colleague share in the company’s success.

Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to our customers, communities, and each other every day. And we’ll do it with integrity and in an environment where everyone is seen, heard and feels like they truly belong.

Join #TeamAmex and let’s lead the way together.

Senior Analyst (PM/PO) – Product Development – Market Foundation

 The Market Foundation team is a core part of Enterprise Acquisition Products and Platforms, a division in Enterprise Digital & Data Solutions. The Market Foundation team is responsible for creating world class digital experiences and to drive increased acquisitions across the globe. To drive acquisition growth, it is critical that our onboarding journeys are built on flexible, modern platforms that allow for rapid response to regulatory risks or new requirements.

As a Product Owner, you will join a team that develops card member acquisition, application and enablement experience globally, reaching card members across the full spectrum of digital channels including mobile, email, social and web. This group is nimble and creative, with the power to shape our product roadmap. We are a hard-working, fun-loving team that delivers exciting next-generation capabilities for marketing products and benefits to our customers.

The Product Owner – Product Development in the Global Onboarding & Orchestration team is responsible for the development and deployment of the Global Onboarding & Orchestration (GO2) Features and User Stories. The successful individual ensures that the Product meets the evolving needs of the enterprise through continual innovation, evaluation, and deployment. Requires strong organizational, technical, and creative problem-solving skills. Requires strong multi-business unit stakeholder management. Must work well in a dynamic, complex environment and under deadline pressures. Coordinates the efforts of a scrum team or a set of scrum teams within a SAFE train (stakeholders, designers, developers and analytics) to deploy the new Features and User Stories across markets and products.

To meet our portfolio outcomes and realize our product strategy we have opened the role of Product Owner/Analyst – Product Development – who has ultimate responsibility for decision making and prioritization for their backlog working with markets, compliance, marketing, design and engineering leaders to convert the product vision into a well-managed development roadmap with a set release cycle. This role will focus on accelerating platform migrations by streamlining the delivery process working closely with the product management and engineering team.

Job responsibilities:

• Gather requirements from business stakeholders and dependent systems, and distill down to a clear description of what the team needs to build and test (user story)
• Write features/stories, acceptance criteria, and business and process flow for each capability that the train and his scrum teams commit to.
• Participate in and contribute to sessions to design technical solutions.
• Prioritize work, making difficult tradeoffs, and removing roadblocks and answer business and technical questions for their scrum teams. Maintain team backlog of stories.
• Develop a test strategy for each feature/story.
• Demonstrate a product mindset by identifying ways of meeting users’ needs in a scalable and reusable way that makes sense for the long-term viability and health of the GO2 platform.
• Demonstrate excellent communication skills with the ability to engage, influence, and inspire a wide range of stakeholders to drive collaboration and alignment. These stakeholders include developers, Quality Assurance engineers, architects, marketing teams from various markets, customer service support teams, other systems product managers/developers/ Quality Assurance engineers.
• Build strong and trusting relationships with stakeholders, managing stakeholder communications, and gathering requirements.
• Develop leadership in the product functional design process based on his knowledge of the GO2 systems capabilities and purpose.
• Leverage data about the GO2 system in order to drive decision making about what is needed in the GO2 platform.
• Detailed knowledge of the GO2 Platform and the complex ecosystem it operates in.
• Understand and leverage the Scaled Agile Framework to advance the goals of his team and his product.
• Demonstrate an understanding of the evolving compliance and regulatory requirements, including internal audit and governance processes as it pertains to the GO2 platform.

Minimum Qualifications

• 1+ years of experience working with product development and/or product implementation
• A good balance of technical knowledge and business acumen with a proven track record of driving digital innovation and business metrics with a customer-first mindset.
• An established background in launching software or services in partnership with engineering teams and high degree of proficiency in prototyping, iterative development, Scaled Agile Framework and principles.
• Must know how to write features and stories with acceptance criteria.
• Enthusiasm and passion for great products and services and an ability to articulate product functionality.
• High degree of organization, individual initiative and personal accountability.
• An ability to solve complex problems and a highly analytical approach.
• Knowledge of acquisition and onboarding platforms, processes and products
• Proven ability to drive results while managing multiple projects in a fast-paced, deadline driven environment.
• Excellent facilitation and collaboration skills, with the ability to influence and gain alignment at all levels of an organization, including senior leadership.
• Ability to effectively bridge connections across stakeholder groups considering multiple points of view to define and drive joint objectives
• Change agent, not afraid to challenge the status quo.
• Self-starter with proven ability to proactively identify and solve problems independently.
• Bachelor’s degree in Engineering, Economics or Marketing is highly preferred.

Salary Range: $60,000.00 to $(phone number removed) annually + bonus + benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

We back our colleagues with the support they need to thrive, professionally and personally. That’s why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

US Job Seekers/Employees – Click here  to view the “EEO is the Law” poster and supplement and the Pay Transparency Policy Statement.

Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

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