Allied Health Solutions Looking for MEMS- Telecommunication Center Manager at Morgantown, WV  Full Time

The Manager is responsible for coordinating, maintaining, supervising, and scheduling staff
with the Mon EMS Management. They maintain standards, coordinate.
activities, allocate personnel and resolve employee problems, including issuing initial discipline and
selecting new employees for RTAC. They review the work of subordinates for completeness and
accuracy, coach and mentor staff, ensures polices, procedures, and guidelines are followed, mitigates
incidents at work, ensures employee injuries and health is maintained, and process employee
paperwork. The Manager cultivates and maintains healthcare facility and non-emergency
transport mutual aid relationships.

In collaboration with Monongalia EMS Duty supervisor, this position will provide comprehensive coordination of non-emergency medical transport services. In addition to primary duties, this position will provide administrative and operational support in patient care documentation, logistics, supply chain, facilities and other administrative and operational areas.

PREREQUISITES

1. Meet all current requirements of a core job description (EMT or Paramedic)

2. Minimum Requirements a. High school diploma or GED b. Valid driver’s license c. Current WV EMS Certification (or ability to obtain within 3 months of offer) d. NIMS IS100, IS200, IS700, IS800 e. HazMat Awareness

3. Preferred Qualifications a. National Registry certification at current level of certification b. Three (3) plus years of experience as a provider at current level of certification c. NEMSMA Credentialed EMS Officer (SPO, MPO, FACPE) d. Five (5) plus years of experience as an EMS provider at a similar or higher volume EMS agency e. Previous EMS Supervisor experience

KEY EXPECTATIONS

1. Maintains a positive and respectful attitude

2. Acts as a role model within and outside the organization

3. Able to communicate effectively with management and staff ESSENTIAL

FUNCTIONS

1. Dispatch center manager

2. Oversees transport service.

3. Manages healthcare facility relationships

4. Cultivates non-emergency transport mutual aid partnerships

5. Provides non-emergency transport dispatch software training to healthcare facilities

6. Acts as liaison to owner health system care managements departments

7. Works with MECCA (Monongalia Emergency Centralized Communications Agency) to ensure continuity between emergency and non-emergency services providers

8. Demonstrates technical expertise by serving as a resource and dispatch and transport subject matter expert for the Supervising EMS Officer (Captain), Operation Support Dispatch Specialist, and staff

9. Demonstrates clinical expertise by serving as a resource and role model for transport needs and education

10. Reviews and recommends strategic processes, analytics, and initiatives to better serve clients and meet operational goals

11. Participates in meeting the goals and objectives of the agency and hospital departments by by contributing to the attainment of processes and systems to increase throughput and services

12. Create and maintain accurate reports and records regarding transportation data 13. Demonstrates extensive knowledge of regional geography, traffic patterns, transport routes, and time efforts 14. Other duties as assigned

MINIMUM QUALIFICATIONS:

EDUCATION, CERTIFICATION, AND/OR LICENSURE:

1. High School Diploma or equivalent.

2. Valid Driver’s License.

PREFERREDQUALIFICATIONS:

EDUCATION, CERTIFICATION, AND/OR LICENSURE:

1. Certified Dispatcher.

2. Current or previous medical certification or license (EMT, Paramedic, Clinical Associate, Medical Assistant, RN, etc.)

EXPERIENCE:

1. At least Two (2) years of experience as a dispatcher.

2. At least Two (2) years as a medical provider (EMT, Paramedic, Clinical Associate, Medical Assistant, RN, etc.)

3. Experience in the EMS industry.

4. Experience in Computer Aided Dispatch (CAD) systems (Zolland/orZeurcher).

5. Experience in EMS billing, coding, and compliance.

CORE DUTIES AND RESPONSIBILITIES: The statements described here are intended to describe the general nature of work being performed by people assigned to this position. They are not intended to be constructed as an all-inclusive list of all responsibilities and duties. Other duties may be assigned.

1. Processes requests for patient transportation.

2. Ensures proper medical necessity (if possible).

3. Coordinates any pre-approvals (if necessary).

4. Assists with Physician Certification Statement (PCS) completion and compliance with requesting facilities.

5. Answers phone calls and provide exceptional customer service.

6. Monitors the location of ground assets to ensure accurate tracking to meet the transport need.

7. Utilizes the CAD system to enter call information and assign assets efficiently.

8. Works with mutual aid agencies to coordinate transport needs.

9. Ensures paperwork compliance and crew feedback processes.

10. Provides logistics support and restocking of assets.

11. Assist with data entry, filing, and keeping the operation organized.

PHYSICAL REQUIREMENTS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

1. Tasks require the regular and, at times, sustained performance of moderately physically demanding work, typically involving some combination of climbing and balancing, stooping, kneeling, crouching, and crawling, and that may involve the lifting, carrying, pushing, and/or pulling of heavy objects and materials.

2. Some tasks require the ability to perceive and discriminate colors or shades of colors, sounds,

odor, depth, texture, and visual cues or signals. Some tasks require the ability to communicate orally.

WORKING ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

1. Essential functions are regularly performed without exposure to adverse environmental conditions; performance of functions in the field may require exposure to adverse environmental conditions, such as dirt, dust, pollen, odors, wetness, humidity, rain, fumes, smoke, temperature and noise extremes, hazardous materials, fire, unsafe structures, heights, confined spaces, machinery, vibrations, electric currents, traffic hazards, bright/dim lights, toxic agents, human bites, explosives, water hazards, violence, disease, pathogenic substances, or rude/irate people.

SKILLS AND ABILITIES:

1. Ability to effectively communicate verbally and in writing.

2. Ability to utilize computing systems that are required for essential job functions.

3. Reliable and self-motivated.

4. Ability to understand and solve complex problems.

5. Exceptional organizational skills with a high attention to detail.

6. Flexibility and ability to work on multiple projects.

7. Ability to follow a standardized call intake process.

Additional Job Description:

Scheduled Weekly Hours:

40

Shift:

Exempt/Non-Exempt:

United States of America (Non-Exempt)

Company:

AHS LLC AHS LLC

Cost Center:

4851 AHS LLC EMS Monongalia

Address:

801 J D Anderson Drive

Morgantown

West Virginia
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities.

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)