Alliance for Academic Internal Medicine Looking for Membership Operations Specialist at Trade, VA Full Time

Who we are:

The Member Engagement, Diversity, Equity, and Inclusion team at the Alliance for Academic Internal Medicine (AAIM) is seeking a Membership Operations Specialist reporting to the Assistant Director of Membership.

When you join the AAIM team you are offered a competitive salary and generous benefit package. Part of the package includes AAIM paying the full premium cost for employee coverage under the health and dental plans. Coverage begins the first of the month following hire date. Other benefits include vision, life insurance, disability insurance, EAP, 403(b) retirement plan with a 7% contribution after one year of service, generous leave policy, identity theft insurance, and more!

AAIM, a professional membership association, promotes the advancement and professional development of its members who prepare the next generation of internal medicine physicians and leaders through education, research, engagement, and collaboration. Representing over 12,000 members, AAIM is the largest association of faculty and administrative staff serving in departments of medicine. Located in the Old Town section of Alexandria, AAIM is convenient to the Blue and Yellow Metro lines. To learn more about our organization, please visit www.im.org.

What this job is about:

Membership Operations Specialist is responsible for coordinating member services operations, which includes data entry and management, membership recruitment and retention, member enrollment, member engagement programs, membership marketing, and member benefit development. This position provides customer service, which includes answering phones and responding to emails on all aspects of the Alliance: obtaining membership; accessing resources; getting into the online communities; answering questions on surveys, grants, general conference registration, or directing the person or emails to appropriate staff. This position provides logistical and administrative support to the Member Engagement, Diversity, and Inclusion Team.

Responsibilities:

• Reviews all new memberships entered into the membership database; reviews special applications and renewals for several constituency groups which comprise AAIM.
• Distributes electronic materials to new members to orient them on the purpose, mission, benefits, and professional development resources of AAIM and the respective constituency group(s).
• Maintains membership databases and ensures data integrity by performing regular audits.
• Provides customer service by receiving and responding to requests from members for information and assistance via email and phone.
• Assists customers with roster adjustments and invoice corrections.
• Supports and implements membership operations, member recruitment and retention programs, and member engagement plans.
• Generates and distributes monthly and ad hoc membership reports to organizational leaders, Member Engagement, Diversity, and Inclusion Team, and AAIM staff.
• Processes payments, ensuring that invoices are updated properly, and membership statuses are accurate.
• Contributes to the effective management of the department’s budget by utilizing resources and vendors effectively, coding invoices accurately, and helping to prepare budget reports.
• Understands who is responsible for various projects; the deliverables and timelines for those projects; and the relationship between assigned tasks and project timelines, deliverables, and successes.
• Trains other administrative staff.
• May be requested to travel to attend meetings to fulfill the responsibilities of this position.
• Performs other duties as necessary.

Beneficial Skills:

• Association Management System experience
• Experience with membership marketing and communications

What you will get out of it:

• Insight into the discipline of academic internal medicine.
• Develop your project management, communication, and budgeting skills.
• Work with committed and dedicated professional staff and volunteers in a collaborative and high performing environment.
• Professional development opportunities to grow your career.
• Comprehensive benefits package including medical, dental, vision, life insurance, disability insurance, EAP, 403(b) retirement plan with a 7% contribution after one year of service, generous leave policy, onsite parking, and more!

How to apply:

Send a resume, cover letter, and salary requirements to [email protected].

Job location:

AAIM offers a hybrid work arrangement of three days per week working remotely and two days per week working in the office. Employees are required to work in the office every Tuesday and Wednesday. New employees are immediately eligible for this hybrid work arrangement.

• High school diploma + 2 years’ experience, Bachelor’s preferred.
• Effective at communicating verbally and in writing using accurate grammar, diplomacy, tact, and professionalism.
• Demonstrated problem solving, analytical, and strategic thinking skills.
• Strong organizational skills and attention to detail.
• Effective working with limited supervision and managing multiple priorities.
• Effective working both independently and collaboratively as a team member, and exhibiting sensitivity and professionalism when dealing with a wide array of internal and external customers.
• Ability to comprehend and follow policies and guidelines.
• Effective working with committee leaders, scheduling calls and meetings, and taking notes.

PandoLogic. Category:Customer Service, Keywords:Customer Service Representative, Location:Alexandria, VA-22314