Alaska Marine Highway System Looking for Passenger Services Inspector at Ketchikan, Alaska Full Time

The Department of Transportation and Public Facilities (DOT&PF) Alaska Marine Highway System is currently recruiting for a Passenger Services Inspector to help us Keep Alaska Moving!

This position works at the Passenger Services office and is mainly responsible for performing a variety of operational support functions, including but not limited to; assisting with the overall improvement of onboard services provided to passengers and crew, guests services, food & beverage services, and procurement and training. In performing its functions, this position routinely interacts with vessel crews to provide support for day-to-day operations of the Passenger Services Department.

Our Department, Mission, and Values
The Alaska Marine Highway System is a division of the Alaska Department of Transportation and Public and operates the largest roll-on/roll-off, overnight capacity, passenger vessel fleet in the United States, providing a crucial transportation link between the coastal and interior communities of Alaska and the Lower 48.
 
 “The mission of the Alaska Marine Highway System is to provide safe, reliable, and efficient transportation of people, goods and vehicles among Alaskan communities and the “Lower 48”, while Keeping Alaska Moving through service and infrastructure.”
 
Our core values include:

• Respect: Professional regard for colleagues, passengers and crew
• Excellence: Passion to provide superior service to traveling public
• Integrity: Honesty, dependability, unity, and a high ethical standard
• Dedication: Commitment to improve and support the AMHS mission
• Adaptability: Ability to weather challenges and maintain focus on the mission

The Benefits of Joining Our Team
This position performs essential functions that support our mission and offers the opportunity to work alongside a team of hardworking individuals all working towards the common goal to Keep Alaska Moving. This is a unique opportunity for individuals who would like the balance of office and field settings as the work involves clerical as well as logistical responsibilities with occasional visits to vessels.
 
 The Working Environment You Can Expect
 The Passenger Services department is an integral part of AMHS vessel operations. Our office is located in the Ketchikan Central Office building at Ward Cove, a short drive from downtown Ketchikan. The majority of the vessels stop at Ketchikan Ferry Terminal and uses the nearby shipyard for dry-docking. The selected candidate will work both with highly motivated and dedicated shoreside staff and vessel crew with regular visits to vessels and other work sites.

Who We Are Looking For
Excellent customer service skills are essential for this position. The successful candidate will need to have the following competencies:

• Experience: A minimum of 3 years management experience in the hospitality industry, specifically with running the front desk, guest relations, scheduling, and staff training.
• Knowledge: Must have a strong combined knowledge of basic accounting principles, cash handling, reservations, ticketing, and procurement. Familiarity with Federal and International Maritime regulations is a plus.
• Skills: Solid computer skills, especially with Microsoft Office (Word, Excel, and Outlook) is required. Proficiency with utilizing computerized business systems commonly used in the hospitality sector, particularly with reservation systems, procurement systems, and POS (Point-of-Sale) systems is a plus.
• Abilities: High level of professionalism, strong conflict resolution skills and ability to communicate effectively within a diverse workforce. Adaptive to learning new skills and knowledge, and ability to adjust to the routine changes in a progressive work environment.

What you will be doing: 

• Guest Services: Help improve the customer service provided onboard the vessels. Routinely reviews appropriate service levels, counter and ramp hours, ticketing, rentals, cash management, reporting and filing procedures, medical training needs and other matters relevant to Pursers functions and make recommendations for improvement.
• Procurement: Coordinate the procurement, reconciliation and timely delivery of all Passenger Services department provisions including but not limited to; food and non-food supplies, small galley equipment, cleaning supplies, small appliances and electronics, digital media, etc.
• Cost Control: Monitors Passenger Services department expenditures on a daily basis and help ensure they meet the budget goals established by the manager. Reviews the cost of goods and services used by the department and explores options to reduce cost. 
• Training: Administer the development, organization, maintenance, and delivery of the department-specific annual training, new hire orientation and regulatory certification/re-certification programs.
• Compliance: Monitors compliance with all department-specific policies and procedures. Helps evaluate such existing policy and procedures, drafts recommended changes, as necessary, to ensure compliance with operating and regulatory standards.

Minimum Qualifications

Any combination of education and/or experience that provides the applicant with competencies in
•  Customer Service: Anticipates and meets the needs of both internal and external customers. Delivers high-quality products and services; is committed to continuous improvement.    
•  Developing Others: Develops the ability of others to perform and contribute to the organization by providing ongoing feedback and by providing opportunities to learn through formal and informal methods.
•  Performance Measurement: Knowledge of the principles and methods for evaluating a program or organizational performance using financial and non-financial measures, including identification of evaluation factors (for example, workload, personnel requirements), metrics, and outcomes.
•  Planning and Evaluating: Organizes work, sets priorities, and determines resource requirements; determines short- or long-term goals and strategies to achieve them; coordinates with other organizations or parts of the organization to accomplish goals; monitors progress and evaluates outcomes.
•  Problem Solving: Identifies and analyzes problems; weighs relevance and accuracy of information; generates and evaluates alternative solutions; makes recommendations. Equivalent to those typically gained by:
Progressively responsible experience, training, and/or education in business administration/management; catering operations; culinary arts; custodial service; food service; hospitality administration/management; hotel, tourism, or restaurant management; public administration; or a closely related field.