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The Manager of Member Success plays a critical role managing the Membership program’s day-to-day operations, including customer service, database administration, membership marketing, and events. This position requires a person who is committed to delivering positive stakeholder experiences, has a firm grasp of technology, strong writing and communication skills and the ability to work with relative autonomy.
In addition to executing on this work, this role leads the team toward the goal of holistic engagement among all members and delivering positive stakeholder experience. The Manager will work closely with the Director, Membership to execute the program’s strategic vision for member retention, engagement, and recruitment. S/he assists in the preparation of the program’s budget and may recommend or develop new programming or services and their cost, content, and scope. Additionally, the Manager provides supervision and guidance for the Member Success Coordinator(s).
ESSENTIAL FUNCTIONS:
Membership Acquisition, Retention & Engagement (approximately 50% of effort):
Customer Service (approximately 30% of effort):
Database Administration (approximately 15% of effort):
Other Duties as assigned (approximately 5% of effort):
WORKING CONDITIONS:
Physical Demands:
The position requires sedentary work (sitting most of the time with no adverse environmental exposure) and occasional exertion of up to 25 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects. The position also includes the following physical requirements:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions.
REQUIRED JOB QUALIFICATIONS
Education and Experience Required:
Department Core Competencies:
Strategic Planning
Business Acumen
Problem-Solving
Consultation
Critical Evaluation
Knowledge, Skills, and Abilities Required:
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