Aesop Looking for Supply Chain Coordinator | New York at New York, NY Full Time

For over 35 years, Aesop has carefully cultivated an inspiring and inclusive environment in which our employees are supported and encouraged to thrive. As a global retail organisation, we offer professional development and advancement opportunities to complement career goals and aspirations.

Our approach to skin care involves meticulous attention to detail, using only the most efficacious ingredients to create formulations which stir the self and senses. The same meticulous approach is taken during our recruitment process, seeking out considered and inspired individuals with a wealth of perspectives who bring out the best in themselves and others.

We aim to strike the right balance between people, planet and profit, actively reducing our footprint on the planet that generously sustains us. So far, this journey has led us to become a certified B Corp. As part of Natura &Co, we are proud to be working on the Commitment to Life mission, a 10-year plan to achieve net-zero carbon emissions, protect the Amazon, defend human rights, and embrace circularity and regeneration. We are committed to building a more sustainable and inclusive society.

Role purpose

The Supply Chain Logistics Coordinator is responsible for facilitating an accurate and efficient order to cash lifecycle for all USA and Canadian customers. The Supply Chain Logistics Coordinator manages all wholesale, retail and digital orders with the relevant teams and their customers, ensuring that orders are processed in a timely fashion, freight is tracked, and relevant stakeholders advised of any delays.

Role responsibilities include, but not limited to –

• Liaise regularly with the USA warehouse and internal Supply Chain Team regarding order allocations, priorities and special instructions, ensuring alignment to Aesop expectations.
• Provide stakeholders and customers regular updates on the status of orders with tracking information, ensuring all delays are clearly and proactively communicated.
• Ensure that all USA and Canadian logistics Standard Operating Procedures (SOPs) are maintained and kept up to date.
• Assist with auditing required transport and warehouse invoices for approval by Customer Supply & Logistics Manager.
• Ensure that all invoices and credits are promptly and accurately processed, checking quantities are correct and local taxes are applied.
• Assist with end of month system processing and generation of monthly reports for relevant teams.
• Collaborate with relevant departments to contribute to an efficient new customer onboarding experience.
• Support the Supply Chain Team, including supporting other logistic coordinators with orders and other ad-hoc needs.

This is a full-time position operating with a hybrid working pattern.

What We Are Looking For

• Open mindset and deep curiosity seeking to understand others, listen without judgement and act on diverse perspectives.
• Commitment to fostering an inclusive and psychologically safe work environment.
• Experience dealing with wholesale and department store customers an advantage.
• Ability to build effective and influential relationships in a cross-functional and international team environment.
• Proven track record as a collaborative partner with exceptional customer service, both internally and externally.
• Excellent interpersonal & organizational skills.
• Proactive and methodical approach to work.
• Strong analytical skills, should have the ability to evaluate, analyse and present data.
• Experience with NetSuite (or similar ERP) an advantage.
• An understanding of customer EDI transactions is beneficial
• Knowledge of customer routing and compliance guides
• Strong excel skills an advantage.

What’s On Offer

We take a holistic approach to employment, promoting professional development, career growth, employee wellbeing initiatives and encouraging deep connections with the local community through the Aesop Foundation, volunteering and matched giving programs. Employee benefits include –

• Flexible, hybrid working pattern
• Generous product discount allowance and bi-annual complimentary product allocation
• Paid volunteering allowance for all employees
• Bonus opportunity based on personal, and business, performance
• Suite of options to aid development, including complimentary access to LinkedIn Learning, in-house Product and Core skills training and study support opportunities
• Access to employee assistance programmes, complimentary subscription to Headspace mindfulness app and summer hours options.

The annual base salary range is $65,000-70,000, plus company benefits, bonus and annual merit review eligibility. Actual salaries will be based off years of experience, skills, competencies qualifications.

Aesop is committed to attracting, developing and retaining the very best people by offering a creative and inclusive workplace where talent is truly recognised and rewarded. We are committed to promoting inclusion for all with the belief that diversity, inclusion and belonging plays an important role in the success of our organisation. We actively encourage everyone to consider becoming a part of our journey.