High School Graduate. Typically requires 1 year of experience in health care insurance industry call center or customer service setting.
Knowledge Skills and Abilities Required:
Ability to problem solve in a high profile and high stress area working independently to set and meet deadlines and prioritize work.
Ability to identify and understand issues and problems. Examines data and draws logical conclusions based on information available.
General computer knowledge.
Must be able to comply with remote work standards.
Must be able to sit the majority of the workday.
May include intermittent light travel.
Operates all equipment necessary to perform the job.
This job description indicates the general nature and level of work expected of the incumbent. It is not designed to cover or contain a comprehensive listing of activities duties or responsibilities required of the incumbent.
Incumbent may be required to perform other related duties.
Ensures prompt courteous service to patients physicians physician office staff and participating hospital departments by providing accurate and expedient scheduling. Accurately collects analyzes and records demographic insurance/financial and clinical data from multiple sources and obtains other information necessary for scheduling and registration. Interview’s patients to accurately determine scheduling needs. Coordinates the scheduling of appointments for all outpatient diagnostic testing and procedures for Advocate Aurora Health to best meet the patient and department needs.