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Job Description
Who we are
You enjoy creating and innovating. You never stop striving for better. You take responsibility and you get results. You love being part of a team. Above all, you want your work to matter: Welcome to our world! At Sonova we create sense by bringing sound to life. Our innovative hearing care solutions help millions of people enjoy life’s unforgettable moments.
We offer exceptional career opportunities through market-leading brands from consumer to medical, products and services that keep pushing hearing care forward, and a culture where you can quickly belong and perform at your best.
If you want the freedom to explore, opportunities to grow, and make positive change on people lives through your work, this is the place for you.
Join Sonova. Create sense.
Northeast, United States
Clinical Specialist – New England
Overview
The Field Force Professional offers sales and on-site technical support to customers in a defined area for a specific Sonova brand.
What you’ll do:
Sales
- Identify issues that are affecting AB sales at the centers; develop and execute plans to overcome objections.
- Plan and perform sales activities that move sales forward.
- Demonstrate the ability to articulate and position the value of AB products, service and support programs. Demonstrate the ability to position competitive advantages.
- Use sales planning and reporting system as directed.
- Manage time appropriately to ensure that adequate time is spent on proactive sales activities.
Clinical
- Provide on-site clinical support for patient fitting and device programming at cochlear implant centers. Provide support on other clinical issues involving cochlear implants, such as candidacy criteria, assessment procedures, difficult case management including integrity testing, program building and clinical studies, seeking input from appropriate personnel at home office or other field teams to accomplish these activities.
- Effectively train customers on the theory, features and use of AB systems by incorporating key messages and positioning as appropriate. c) Participate in the AOC program by demonstrating the ability to:
- Troubleshoot all AB systems
- Use AB’s TeleCare program
- Document all reports using AB’s corporate issue tracking system within the required 4-day reporting guideline.
- Support regional activity.
- Develop a time and territory management strategy and work closely with the Regional Manager to fiscally manage the territory budget to maximize the impact in the market. b) Accurately identify center needs and seek teams for assistance in execution as appropriate (BEA, E&T, Principal CS, etc.) to maximize impact in region. c) Work closely with the BEA to appropriately identify volunteers and utilize the volunteer organization within the region in order to increase sales. d) Work directly with the schools and educational programs within the region if the activities will positively affect sales. e) Work closely with Education and Training to develop advanced training events when it meets the strategic need of the region. f) Work directly with referral sources within the region if the activities will positively affect sales.
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- Complete all training requirements within the timeframe described by the Training Department.
- Support the national and regional conventions/conferences that directly impact the regional objectives.
- Other duties as required.
Travelling Requirement: more than 50%
What you bring to the team:
Education
* Masters or Au.D. degree in Audiology (or related profession) Certificate of Clinical Competence in Audiology or ABA Certified
Work Experience
- One to three years of clinical audiology experience with some experience with adult and pediatric patients with cochlear implants preferred.
Nice to Have
- Sales and/or training experience a plus.
Personal Competencies
- Must be willing to learn and effectively implement sales techniques to increase AB market share at implant centers.
- Familiarity with competitive technology would be helpful.
- Familiarity with behavioral and objective procedures used to assess implant candidacy and the benefit for adults and children.
Social Competencies
- Ability to work under pressure and meet sales goals
- Must be flexible and adaptable
Professional Competencies
- Knowledge of electrophysiological testing with implants (ESRT, Neural Response Measurement) preferred.
- Experience fitting and troubleshooting patient’s external equipment and software issues preferred.
Language(s)/ Level
- English
IT Skills
- Microsoft Office/Engineering Software
Further Requirements
- Must pass the Advanced Bionics competency exam with a score = 90%
Our offer:
- Exciting and challenging work environment
- Comprehensive benefits package
- Training and development opportunities – we believe every employee deserves a development plan. Come, learn, and grow with us!
Don’t meet all the criteria? If you’re willing to go allin and learn we’d love to hear from you!
We love to work with great people and strongly believe that a diverse team makes us better. We guarantee every person equal treatment in regard to employment and opportunity for employment, regardless of race, color, creed/religion, sex, sexual orientation, marital status, age, mental or physical disability.
We thank all applicants in advance; however only individuals selected for an interview will be contacted. All applications will be kept confidential. Sonova is an equal opportunity employer. Applicants who require reasonable accommodation to complete the application and/or interview process should notify the Senior Manager, Human Resources.
Pay Ranges:$72,000/yr – $108,000/yr
Eligible for commission
Health Benefits & Perks:
- Medical, dental and vision coverage*
- Health Savings, Health Reimbursement, Flexible Spending/Dependent Care Accounts
- TeleHealth options
- 401k plan with company match*
- Company paid life/ad&d insurance
- Additional supplemental life/ad&d coverage available
- Short/Long-Term Disability coverage (STD/LTD)
- STD LTD Buy-ups available
- Accident/Hospital Indemnity coverage
- Legal/ID Theft Assistance
- PTO & paid holidays*
- Employee Assistance Program
*Plan rules/offerings dependent upon group Company/location.
Sonova is an equal opportunity employer
We team up. We grow talent. We collaborate with people of diverse backgrounds to win with the best team in the market place. We guarantee every person equal treatment in regard to employment and opportunity for employment, regardless of a candidate’s ethnic or national origin, religion, sexual orientation or marital status, gender, genetic identity, age, disability or any other legally protected status.
Advanced Bionics is committed to creating a diverse environment and is proud to be an affirmative action/ equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
