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As an interop support engineer, you will support escalated cases for the region and identify field issues requiring coordination across multiple cross functional departments to address. In addition, you will support testing and verification activities, and be the leading-edge expert supporting the commercial deployment of ABB’s industry leading Electric-Vehicle (EV) High Power Charging Stations during new product launch and hyper care phases. As a member of our region and global support team, you’ll have opportunity to learn our e-mobility software/firmware architecture and stacks
This position reports to
Service Manager
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Your background
Benefits
More about us
ABB E-mobility is a world leader in EV charging technology with a strong R&D pipeline and an unparalleled global reach. With our robust product portfolio of innovative holistic solutions – from grid to charge point and domestic installations to large fleet depots – we are actively enabling the future of e-mobility, not just predicting it. The exciting developments within this sector perfectly align with our Mission to Zero initiative, aiming to support cleaner and greener communities for all
We look forward to receiving your application. If you want to discover more about ABB, take another look at our website www.abb.com.
Equal Employment Opportunity and Affirmative Action at ABB
ABB is an Equal Employment Opportunity (EEO) and Affirmative Action Employer encouraging diversity in the workplace.
All qualified applicants will receive consideration for employment without regard to their race, creed, color, ancestry, religion, sex, national origin, citizen status, age, sexual orientation, gender identity, disability, marital status, family medical leave status, or protected veterans status. For more information regarding your (EEO) rights as an applicant, please visit the following websites:
https://www.eeoc.gov/sites/default/files/2022-10/EEOC_KnowYourRights_screen_reader_10_20.pdf
https://www.dol.gov/sites/dolgov/files/OFCCP/pdf/pay-transp_%20English_formattedESQA508c.pdf
As an Equal Employment Opportunity and Affirmative Action Employer, applicants may request to review the Affirmative Action Plan of a particular ABB facility between the hours of 9:00 A.M. – 5:00 P.M. EST Monday through Friday by contacting an ABB HR Representative at 1-888-694-7762.
Protected veterans and qualified individuals with a disability may request a reasonable accommodation if you are unable or limited in your ability to use or access ABB’s career site as a result of your disability. You may request reasonable accommodations by calling an ABB HR Representative at 1-888-694-7762 or by sending an email to [email protected]. Resumes and applications will not be accepted in this manner. #LI-Remote
As an interop support engineer, you will support escalated cases for the region and identify field issues requiring coordination across multiple cross functional departments to address. In addition, you will support testing and verification activities, and be the leading-edge expert supporting the commercial deployment of ABB’s industry leading Electric-Vehicle (EV) High Power Charging Stations during new product launch and hyper care phases. As a member of our region and global support team, you’ll have opportunity to learn our e-mobility software/firmware architecture and stacks. Technical Proficiency: Provide efficient techniques and methods to solving complex software issues presented by the customer or escalated via our internal support teams. Technical Support Efforts and Root Cause Analysis: Identify and analyze patterns that are causing issues at a system level. Work with Charge Point Operators (CPO) to provide EV infrastructure support and testing via cloud communication using the latest OCPP and other industry standards. Test, Plan and Execution: Defines test plans to investigate and solve critical product issues, provide data driven feedback to optimize IT infrastructure architectures internal and external facing integrations with customers. Define the details, test sequences, testing methods and procedures, and equipment and instrumentation to be used with reference to those standards. Collaborative and Knowledge Transfer: Work with internal (ABB service teams, R&D, product management, testers, interoperability teams) and external (local service organizations, customers) stakeholders’ expectations and deadlines. Translates requirements into practical service execution. Provides guidance/mentorship to stakeholders and junior team members while sharing lessons learned via written instructions and manuals. Task Priority Management: Can self-manage multiple high-risk priorities while still maintaining communication and meeting expectations of all our customers and internal stakeholders. Customer Subject Matter Expert: Represents the Service E-Mobility team both internal and external to ABB. Provides consulting services to business operations as a subject matter expert of our EV charging solution and industry standards/processes. Continuous Education and Self Improvement: Willingness to step into undocumented/unknown technical situations with the customer/internal stakeholders monitoring status and deadlines are fast approaching. Assist local team and customers with pilot installations and commissioning’s of chargers. Analyze pilot results and provide data points back to product development teams. Development of charging systems 20kW- 500 kW for the mobility of the future. Can navigate comfortably via command line and parse through thousands of rows of data while developing easier mythology to resolve issues at a quicker pace. Working in environments with little to no documentation. You can share detailed examples of critical thinking in troubleshooting complex issues without documentation or processes yet to be developed.
Equal Employment Opportunity and Affirmative Action at ABB Inc.
ABB Inc. is an Equal Employment Opportunity (EEO) and Affirmative Action Employer encouraging diversity in the workplace.
All qualified applicants will receive consideration for employment without regard to their sex, gender identity, sexual orientation, race, color, religious creed, national origin, physical or mental disability, protected Veteran status, or any other characteristic protected by law. For more information regarding your (EEO) rights as an applicant, please visit the following websites:
http://www1.eeoc.gov/employers/upload/eeoc_self_print_poster.pdf
http://www.dol.gov/ofccp/regs/compliance/posters/pdf/OFCCP_EEO_Supplement_Final_JRF_QA_508c.pdf
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