24 Hour Home Care Looking for Program Manager, Disability Services at Concord, California Full Time

WHY TEAM24:

24 Hour Home Care is a trusted and innovative in-home care company, providing high-quality, customized, professional caregiving services to seniors and children/adults with developmental & intellectual disabilities. Since opening up our first office in 2008, we have quickly expanded to multiple locations throughout California, Arizona, and Texas.

While working with a team of highly motivated individuals in a fun, fast-growing environment, you will have the opportunity to positively impact people’s lives & make a difference everyday! As industry leaders, we follow 5 Care & Compete Principles: We Care, Performance Matters, Improve Always, Own it with Courage, & Win Together! With many local and national prestigious awards, it is an exciting time to join #Team24!

YOU ARE:

A passionate and performance driven team member eager to play a key role in our company’s growth, while living out our Care & Compete Principles. We are hiring for a Program Manager on our team to oversee the operations of our Roseville and Concord offices. Reporting to the Regional Director, this position will focus on program management that directly impacts the services received by consumers.

This is a hybird position working from home 4 days a week, with in-office visits to each location alternating each week. You will attend in person team days 2x a month at each office location.

The expected California Pay Range for this position is $70,000 to $96,000.

Responsibilities:

RESPONSIBILITIES:

Set attainable short- and long-term goals for the team that support the organizational strategy and drive quality customer service
Manage, coach, develop, and motivate a newly formed Operations team including a Talent Acquisition Coordinator
Provide ongoing training & support to the team regarding intakes, quality assurance, direct services, and problem resolutions
Develop and foster relationships with current and potential referral sources while identifying new lines of service with the Regional Director and Community Partnerships team
Monitor and analyze key performance indicators (KPIs) and develop relevant goals/action plans
Collaborate with Community Partnerships department on sales/outreach initiatives
Oversee day to day business operations of the office including staffing, compliance, billing and payroll
Handle sensitive and confidential matters with employees, clients, consumers, and caregivers in an efficient and timely manner
Stay abreast of trends and regulations to ensure effectiveness and compliance with all Regional Center Requirements
Promote a positive and safe work culture while exuding the company’s core values
Qualifications:

QUALIFICATIONS:

At least 2+ years of people management experience
Management experience in nonprofit, healthcare, or human/social services field (preferred)
3+ years of exceptional customer service experience
Strong leadership skills with a positive “can do“ attitude
Excellent verbal and written communication skills
Must be detail oriented and highly organized
Adaptable to changing work volumes while meeting all deadlines
Proficient in Microsoft Office: Word, Excel, PowerPoint, Outlook
Available outside of normal business hours for emergencies or staff support
Comfortable with travel to Regional Centers and other local events

BENEFITS & PERKS:

24 Hour Home Care is an Equal Opportunity Employer that is proud of its culture of diversity and inclusion. Individuals seeking employment are considered without regards to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation. Additionally, 24 Hour Home Care will consider qualified candidates with criminal histories in a manner consistent with the law.