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Who we are:
Shape a brighter financial future with us.
Together with our members, we’re changing the way people think about and interact with personal finance.
We’re a next-generation fintech company using innovative, mobile-first technology to help our millions of members reach their goals. The industry is going through an unprecedented transformation, and we’re at the forefront. We’re proud to come to work every day knowing that what we do has a direct impact on people’s lives, with our core values guiding us every step of the way. Join us to invest in yourself, your career, and the financial world.
The Role
This is an exciting opportunity to join a growing Collections Center of Excellence (CCoE) team with strong partnerships and working relationships across other key business functional areas. The Senior Director of Collections Operations role is critical to SoFi’s success and will establish the Collections Ecosystem & Digital Outreach Channels, integrate Self Service Platform and call Centers into the Fintech Operating Model, drive Cross-Functional orchestration teams (On/Off Shore, In-House/3rd Party Agency & Ownership) to increase collectability at both account & member level, and build a Strong Operations Team with effective Performance, Rigorous Change Management / Control & Robust NPS.
As the Senior Director of Collections Operations, you will bring new ways of thinking, data sources, technologies, and capabilities to SoFi and will serve as the voice of CCoE for our Consumer Lending products and technology teams to product the best-in-class rigorous controls processes, digital platform, self service payment solution and operations execution. You will make trade-offs across Collections and Recoveries effectiveness and efficiency while balancing regulatory and reputational considerations. As a leader, you will also be responsible for executing Baseline Strategies such as targeting, risk segmentation, contact, and fulfillment, partnering with the strategy team to run a series of rapid A/B tests against our largest & most innovative opportunities, and engaging with the Workforce Management/Capacity Planning teams to drive Operational performance.
What you’ll do:
What you’ll need:
Nice to have:
Compensation And Benefits
The base pay range for this role is listed below. Final base pay offer will be determined based on individual factors such as the candidate’s experience, skills, and location.
To view all of our comprehensive and competitive benefits, visit our Benefits at SoFi page!
SoFi provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion (including religious dress and grooming practices), sex (including pregnancy, childbirth and related medical conditions, breastfeeding, and conditions related to breastfeeding), gender, gender identity, gender expression, national origin, ancestry, age (40 or over), physical or medical disability, medical condition, marital status, registered domestic partner status, sexual orientation, genetic information, military and/or veteran status, or any other basis prohibited by applicable state or federal law.
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
New York applicants: Notice of Employee Rights
SoFi is committed to embracing diversity. As part of this commitment, SoFi offers reasonable accommodations to candidates with physical or mental disabilities. If you need accommodations to participate in the job application or interview process, please let your recruiter know or email [email protected].
Due to insurance coverage issues, we are unable to accommodate remote work from Hawaii or Alaska at this time.
Internal Employees
If you are a current employee, do not apply here – please navigate to our Internal Job Board in Greenhouse to apply to our open roles.
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