Cartier Looking for Regional High-End Client Development Manager, SEAO at Singapore, Singapore Full Time

Are you passionate about developing successful business growth, building strategies, and aligning people and processes to achieve so? Would you like to support elevating the High-End business by maximizing commercial results with an entrepreneurial mindset? If so, we would like to present to you the opportunity to join our SEAO High-End Singapore-based team as Regional High-End Client Development Manager, starting July 2023.

The primary mission of the Regional High-End Client Development Manager is to support the client evolution of the Regional High-End business, including expansion and retention across SEAO, thereby ensuring qualitative and sustainable growth.

You will be responsible for curating client journeys with a unique and targeted approach that continually engages, thereby taking the ultra-luxury experience to new heights. This includes working collectively with High-End Business Development to hunt for new opportunities with potential partners and external ecosystems in a creative manner. As well as provide deep dive into client analysis, transforming data into client-centric action plans.

Key Responsibilities

Strategy and Performance

• Achieve product relevant planned High-End objectives with short and long-term action plans such as m aintaining a healthy recurring sales mix (50-50% Mix), diversifying and growing clientele, etc.
• Provide regular reports and qualitative feedback on client behavior, market context, and competition
• Continually forecast event participation and results for accurate estimate submissions
• Leverage resources and expertise from other departments, including the Regional Asia and HQ teams

Commercial & Client Development

• Support HE Business Development in identifying potential opportunities to recruit and boost loyalty such as Client focused local events and initiatives, and collaborations with prospective business partners
• Support HE market managers on pricing and discount related negotiations ensuring commercial rules and regulations are implemented and adhered to
• Ensure relevant attention and outstanding treatment for all client tiers
• Work with commercial teams on action plans to strengthen client relations and secure sales, in collaboration with High-End business development
• Setting individual targets and overall expectations while fostering opportunities to strengthen and build client relations with local teams
• Propose and coordinate with local Commercial, Regional and Central teams on clients’ services
• Lend expertise around commercial deals to sales talents on topics such as client management, and stress and pressure controlling
• Commercial and client management support for virgin territories
• Special order project management

High-End event management

• Propose and conceptualise events and targets based on the overall strategy and required resources
• Evaluate and validate potential clients in collaboration with the commercial teams
• Propose and coordinate complete event experiences such as, recommending and tailoring unique experiences, assisting with all VIP appointments, commercial support, etc.
• Resolve any arising issues whenever they occur, including foresight to engineer tools or procedures as preventative measures

Special Projects

• Launch special projects such as the founding of the HE Digital Hub and enhancing distance experiences
• Support CSR initiative and communication
• Build momentum with digital and cultural activations bridging internal with external eco-systems in powerful and creative ways

YOUR PROFILE

• You have a minimum of 5 years of professional experience preferably in the luxury retail industry with previous commercial exposure and a business development background
• You are a strategic thinker who anticipates challenges and develops varied-term solutions
• You have a strong customer focus and good client management knowledge
• You demonstrate an entrepreneurial spirit and take timely decisions with the ability to assess the risks involved
• You are creative and can handle and deal comfortably in a multinational environment
• You are a strong communicator with the ability to influence at all levels
• You can travel frequently
• You speak English fluently and preferably one Asian language

YOUR JOURNEY WITH US

If your application is selected, we will give you an introductory call to explain further steps and discuss the opportunity. If things go well on both ends, you will have a chance to meet a few colleagues in the HR and Business teams in an individual interview.

Take your next step with Cartier. We look forward to hearing from you!

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