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This individual will be required to manage the flow of new patients into the Pediatric system by answering, screening, triaging and/or processing a high volume of incoming calls. Requires discretion and judgment to organize priorities complete tasks and handle confidential patient information.
Patient care responsibilities include scheduling patient appointments for multiple Divisions in Pediatrics with the potential to expand to other practices in the future. This will include the need for simultaneous scheduling of multiple Pediatric specialists as appropriate for multispecialty clinics or as part of routine discharge instructions; performing necessary limited registration functions in collaboration with the PSC; managing the collection of patient information required for treatment; triaging patients for scheduling as indicated by established protocols; and communication of issues or information updates as necessary. As a first point of contact for the MGH f C practices, the position requires excellent customer service skills, a broad knowledge base, independent thinking, and problem-solving skills. The incumbent interacts extensively via phone with referring physicians and their office staff, parents/patients, MGH f C support staff, MGH f C professional staff, and others.
DUTIES:
Scheduling
Registration and Referral Management
QUALIFICATIONS:
SKILLS/ ABILITIES/ COMPETENCIES REQUIRED:
WORKING CONDITIONS:
Normal office conditions.
SUPERVISORY RESPONSIBILITY :
No supervisory responsibility.
FISCAL RESPONSIBILITY:
No direct fiscal responsibilities; however, is responsible for prudent fiscal management of program resources (e.g. employee overtime, supplies, etc.).
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