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LOGISTICS : The Wireless NMC operates x to provide continuous management and support of the wireless network NMC Transport technicians must be willing to work any shift
SHIFTS : Day Shift : am – : pm, Evening Shift : – : PM, Night Shift : pm – : am ET (Days off – to be determined)
SITE LOCATIONS : Southlake, TX or Branchburg, NJ
JOB TITLE : Network Management Center Transport Technician
MUST HAVE SKILLS (Most Important) : As a part of the NMC Transport team, you are accountable to work all Telco related issues in a timely manner with limited market interaction
Transport tickets should be picked up from the Transport Bucket within – minutes; individuals monitoring the Transport Bucket should assign all the tickets to themselves at the beginning of the shift, and launch all the elements necessary to verify sites or elements are Up / Down
Outage tickets will either be opened via an EBOND system or manually by the technicians Once outages have been resolved, the Workbench (WB) ticket(s) should be closed out immediately
PRIMARY SKILLS : Apply a broad awareness of surveillance techniques to monitor a variety of data types across global networks and report out on customer impact
Perform triage, fault isolation, and remediation of Telecommunication voice and data network events
Manage and communicate network outages in a timely and effective manner to external teams by communicating technical details and status to customer service centers, technical support organizations, vendors, and executive management teams during network events and major outages
Actively build relationships with Field Engineers and Management to handle network events
EVEN BETTER IF YOU HAVE : Experience in one or more of the following fields : Telecommunications, Network Operations, Transport Network, and / or Network Maintenance
LOGISTICS : The Wireless NMC operates x to provide continuous management and support of the wireless network NMC Transport technicians must be willing to work any shift
SHIFTS : Day Shift : am – : pm, Evening Shift : – : PM, Night Shift : pm – : am ET (Days off – to be determine) Business Unit Telecommunication – Network SITE LOCATIONS : Southlake, TX-USA or Branchburg, NJ-USA
IND
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